Apprentice ICT Technician

Althaus Digital • United Kingdom • 6d ago

Please be advised this is an Apprenticeship opportunity to ‘learn whilst you earn’ and gain an A Level equivalent qualification, please ensure you read the eligibility criteria before applying. We are not looking for people with relevant experience or qualifications at this stage, we are looking for eager, enthusiastic individuals who would like to start, change or progress their career path and trajectory.

Working week

Monday to Thursday - 9am - 5:30pm
Friday - 9am - 5pm
60-minute unpaid lunch break

Total hours per week: 37.5 hours a week

Expected duration

18 Months

Overview of the role

We are a small to medium business, that have been established for over 30 years, evolving throughout that time. We put great value in creating an environment where our customers feel comfortable in giving us a call if they need to, and allowing them to feel confident that we will always help. No long call queues or automated messages. We develop a friendly yet professional relationship with our customers, during which time they get to know us.

We are a close-knit team and have created a family environment, so you must be able to fit in with that. Teamwork is the name of the game, so we are looking for someone who can fully engage with and operate in such an environment, even when some team members are working remotely. Someone who is not afraid to ask a question, as we operate a ‘no question is a daft question’ policy.

Roles and responsibilities

Along with the rest of the team, you will be the first point of contact for our customers requiring assistance. · You will provide support via phone (primarily) and email, whilst utilising remote access software. · Software support for our main software products plus associated services such as SMS and offsite backup. · General IT support involving areas such as Windows, local networking, printers (no one can escape them) and other peripherals. Also diagnosing hardware issues, and passing on to our hardware engineers where necessary. · You will also have interactions with third party software such as imaging systems. There will be learning curve with regards to understanding how we function and the regulations we have to work within, but you will be fully supported with this and you will pick it up as you go (we all started somewhere). Escalating issues where appropriate. Pass on any feedback or suggestions by customers to the appropriate team members.

Training and qualification

Information Communication Technician Level 3
All training is delivered remotely by Althaus Digital

Career progression

For someone looking to progress their role, the ICT Technician apprentice roles naturally leads into roles such as: IT Technician, Field Technician and Third Line support.

Desired skills and personal qualities