Location: Guildford, GU4
Salary: £20,000 per year
Hours: Monday - Friday, 37.5 hours per week (3 days in office, 2 days at home)
Qualification: Level 3 IT Support Technician Apprenticeship

Eligibility Requirements (please read before applying):
To be considered for this apprenticeship, you MUST meet the following criteria:

Not have extensive experience working in a ICT-related role.
Not already hold a ICT qualification at Level 3 or higher.
Not currently in full-time education (e.g., college or school). Applicants should be ready to start the apprenticeship immediately.

**Experience such as 4+ months within an IT/Computer related role IS deemed overqualified due to the nature of the course. Any applicants that apply where this is relevant, will be rejected**

If you do not meet these criteria, unfortunately your application will not be progressed.

Are you enthusiastic about IT, eager to learn, and ready to start your career in technology? We're hiring for an IT Apprentice opportunity where you’ll gain hands-on experience providing first-line support, managing IT systems, and helping users while working towards a recognised Level 3 qualification.

You’ll be part of a friendly team, receiving full guidance and support, and will develop the technical and professional skills needed to become a confident IT Support professional.

Key Responsibilities
As an IT Support Technician Apprentice, you’ll learn to:

Provide first-line IT support
Log and resolve support tickets
Support Microsoft 365 users
Set up and maintain IT equipment
Escalate issues where required
Configure cloud services

What You’ll Learn & Develop

Professional IT support and problem-solving skills
Microsoft 365, Windows, and basic networking knowledge
Ticketing systems and IT service management
Communication, organisation, and teamwork skills
Troubleshooting and analytical skills
Cloud service configuration and maintenance

Soft Skills:

Willingness to learn
Professional communication
Team player

Mandatory Requirements:

Interest in IT
GCSE in Maths and English above grade 5
Right to work in the UK
Eligible for BPSS clearance

Benefits

Pension plan
Health insurance

Progression
We’re passionate about developing our apprentices, and for the right person, this apprenticeship could lead to a permanent role and further career progression within the company.

Job Types: Full-time, Apprenticeship

Pay: £20,000.00 per year

Application question(s):

How will you travel to the role everyday, if your application is successful?
Do you understand that to be eligible for this apprenticeship you cannot be currently in full-time education and must be ready to start immediately?
Why are you interested in a ICT career?
What experience in ICT do you have already?

Work Location: In person

Reference ID: CS

Althaus Digital

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