Digital Support Apprentice

Employer description:

Gillies of Broughty Ferry is a family-run business with a long-standing reputation for quality, service, and community values. We’re looking for a motivated and enthusiastic apprentice to join our office team and start their career in a supportive, professional environment.

Overview:

You’ll gain hands-on office experience while working towards a nationally recognised qualification. This role is perfect for someone eager to learn, organised, and keen to develop practical skills in a busy business environment.

Responsibilities:

• Process customer transactions by using ERP systems (Dynamics NAV) to take payments, record them accurately, and update customer records in real time. You will develop expertise on this system.
• Scan, upload, and file documents in Trax, ensuring all customer and financial records (including sales orders) are stored correctly and easy to retrieve.
• Triage queries by acting as the first point of contact, resolving straightforward issues and escalating complex queries to the relevant team via MS Outlook.
• First point of contact by managing incoming calls by handling requests, ensuring queries outside scope are redirected and escalated to the correct department.
• Check completeness and scanning of sales order documentation, filing signed copies appropriately.

Desirable skills:

• High standard of IT skills.
• Good command of English.
• Attention to detail.
• Knowledge and good ability of Microsoft Office (Word, Excel, etc).
• Excellent organisational skills and timekeeping.
• A positive and enthusiastic attitude to work.
• Ability to communicate successfully and work effectively with other team members.

Salary: £16,575 – £19,851 per annum

Working hours: 37.5 hours per week, 9am - 5pm, Monday to Friday - 1 in every 5 weeks one day at the weekend.

Benefits:

• 30 days annual leave (including public holidays)
• Company discount after probationary period
• Company pension scheme
• Full apprenticeship training and support leading to a nationally recognised qualification
• Supportive team environment with opportunities to learn from experienced colleagues

Future prospects:

• Upon successful completion of the apprenticeship, there is opportunity to stay on within the team to grow and evolve in your role.

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.

If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!