IT Support Apprentice

Why Farmfoods?
This is a position with plenty of opportunity for progression and could be your start in a career in IT. As an IT Helpdesk Apprentice, you will assist the team on several tasks and get involved in a number of different projects. The role will be hands on and fast paced as you work to provide a service to all teams across the business.

What's involved?
Working within a helpdesk role and becoming an expert in:

• Providing a timely, friendly, reliable service to all IT users within the company.
• Logging, monitoring and dispatching helpdesk requests received from a number of different sources and ensuring that requests are effectively captured and allocated to the appropriate priority levels.
• Undertaking first line support for IT users by phone, email, face to face and remotely.
• Taking ownership of support request and managing through to completion and keeping users up to date with the progress of their request.
• Investigating reported issues in detail, gaining evidence and escalating internally when necessary to meet SLA's.
• Hardware and network equipment deployment, installation and maintenance.
• Software deployment, upgrades, database maintenance, intranet management.
• Troubleshooting, monitoring and maintaining systems, printers and networks.
• Microsoft 265 Administration, including account creation and management.

What do they need from you?

• A interest in / passion for IT
• A willingness to learn
• Someone who is not afraid of getting stuck in and working hard

Salary:
£19,000 per annum.

Working week:
Shift work - 5 days per week, 7am-4pm and 9am-6pm.

Benefits:

• 30 days annual leave pro-rata.
• Full training provided.
• Free 24/7 canteen facilities.
• 15% staff discount to use in any of our 300+ shops on a great range of food and household essentials.

Future prospects:
You will have the chance to continue to develop through the company and progress within your role.

Important information:
This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.
Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 8.
If you are interested in starting your career and receiving a work based qualification at the same time, APPLY NOW!