First Line Support Technician (IT Apprentice)
Location: Kent Rainham (with travel across Kent, Sussex and Surrey)
Working Pattern: On-site in Rainham and Hybrid
Salary: £24,784.50
About the Role
We are seeking a motivated and professional individual to join our IT Helpdesk team as a First Line Support Technician (IT Apprentice). This role offers an excellent opportunity for someone at the early stage of their IT career to gain practical experience within a structured and supportive environment.
The successful candidate will provide first-line technical support to users across multiple locations, while developing skills in key technologies including Microsoft 365, Azure, and Microsoft Intune. In addition to day-to-day support activities, the role will involve participation in IT projects, offering broader exposure to infrastructure and systems development.
This position operates on a hybrid basis, with a requirement to travel regularly across sites in Kent, Sussex and Surrey.
Key Responsibilities
- Deliver first-line IT support via helpdesk, telephone, remote access tools and in-person assistance
- Diagnose and resolve hardware and software issues across desktops, laptops and mobile devices
- Configure devices, user accounts and system access for new starters
- Support Microsoft 365 administration, including user management and basic troubleshooting
- Assist with device management through Microsoft Intune under supervision
- Provide support with basic Azure administration tasks
- Manage and update support tickets in accordance with agreed service levels
- Escalate complex technical issues to senior team members as appropriate
- Contribute to IT projects, including system deployments, upgrades and improvements
- Maintain accurate and up-to-date technical documentation
- Travel to business sites to provide on-site support when required
Candidate Profile
The ideal candidate will demonstrate a strong interest in IT and a commitment to developing a career within the field.
- Basic understanding of IT support principles, including hardware and Windows operating systems
- Strong analytical and problem-solving skills
- Effective communication and interpersonal abilities
- A proactive and organised approach to work
- Ability to work both independently and collaboratively within a team
- Willingness to travel between locations as required
- Full UK driving licence and access to a vehicle (essential)
What We Offer
- A structured and fully funded IT Support Apprenticeship (delivered by Baltic Apprenticeships)
- Dedicated study time (one day per week) as part of the apprenticeship programme
- Practical experience within a modern IT environment
- Exposure to enterprise technologies including Microsoft 365, Azure and Intune
- Opportunities to contribute to business-critical IT projects
- Ongoing professional development and clear progression pathways
- A supportive and collaborative working environment within a growing organisation
Application Process
If you are looking to begin a career in IT and are committed to developing your technical skills within a professional environment, we encourage you to apply.
Job Type: Full-time
Pay: Up to £24,784.50 per year
Work Location: In person
