>
Description
About Time Assistant:
Time Assistant are a leading UK Virtual Assistant provider who works with all types of small businesses by carrying out a range of back-office tasks to help free up their time. Time Assistant have a track record of bringing on apprentices, and due to continued growth they have an exciting opportunity for their fourth Digital Support Apprentice to join their team in the heart of Glasgow City Centre!
You will be trained to provide advice and support to clients but you will also need to demonstrate the ability to find answers from a range of sources. As Time Assistant are a small business you will be an integral part of the company operation, as the business grows so will your responsibility.
If you are the one that likes to organise everything for your friends or family and gets a thrill when you tick something off on your to-do list or then this role is for you.
Responsibilities:
- Serving as the initial point of contact for clients via email and phone, triaging inquiries and directing them to the appropriate teams while resolving queries efficiently
- Managing internal and external communications using Microsoft Teams and Outlook, ensuring timely responses and collaboration
- Acting as a superuser in Xero, accurately generating and issuing client invoices
- Using Airtable (CRM/database) to maintain and update client records, schedule appointments, and support team workflows
- Generating client-facing documents through Airtable to support operational processes
- Building and maintaining strong relationships with recurring clients to enhance engagement and retention
You will need the following skills:
- Great attitude and work ethic
- High level of organisation and the ability to multitask
- Strong communication skills to handle email and telephone enquiries
- The ideal candidate will be flexible in their approach to work
- Ability to make decisions and work with minimum supervision once training has been provided.
- Business related qualification preferred but certainly not essential
Salary: £18,200 - £19,747 per annum
Working hours: 35 hours per week, Monday to Friday, 9am – 5pm
Benefits:
- Performance salary reviews
- Company growing rapidly with opportunities for promotion
- Supportive and friendly environment
Future prospects:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
Important information:
This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.
Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.
On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.
If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!
Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
