Job Description
Provide technical support to customers for a range of computer-related
issues. Actively partnering with team members, regional stakeholders, and
local markets, you will play a key role in delivering technical support from
the Shared Service Centre.
Working Pattern:
- 20 Hours per week
- Monday-Friday
- 6 months contract
Key responsibilities:
• Handle Incidents and Service Requests
• Provide assistance with enrolment and setup of new or existing end user devices.
• Any other assistance the Regional Lead sees fit in accordance with Roadmap Goals.
• Enrolling laptops into Intune.
• Assist users with new system views and working.
• Interact with other technical staff to understand problems and relay information to less
experienced agents and /or users; Manage User’s expectations about problem resolution.
• Appraise Technician I, II and Region Lead of daily performance.
• Keep team informed of any issues or recurring problems.
