Kickstart Your IT Career with a Leading National IT Solutions Company – Multiple Vacancies Available
Are you looking to start, grow, or transition into an IT career? This is your opportunity to join a well-established national IT solutions business based in Derby. With multiple vacancies available, this company offers a fantastic chance to gain hands-on experience, develop your skills, and build a long-term career in IT.
Why You Should Apply:
- Work for a trusted and growing IT solutions provider
- Gain hands-on experience in a fast-paced industry
- Be part of a company that values growth, development, and career progression
- Multiple vacancies available, increasing your chances of securing a role
- Take advantage of real opportunities to advance your career
If you're ambitious, passionate about technology, and ready to take the next step in your career, apply today.
Roles and Responsibilities:
As an Apprentice Service Desk Analyst you, will be the entry point for all requests and tickets, while also working closely other Service Desk Analysts to provide a cohesive experience for clients.
You will be required to update customers on all stages of support calls, from logging, research, action plan, escalation to resolution and if required timely escalate.
During your 17 month apprenticeship you will be provided with the tools you need to succeed within the role and develop soft skills as well as technical skills.
Typical duties will include:
- Provide the client facing interface for all support queries.
- Co-ordinate all support queries and requests.
- Maintain knowledge base for all encountered issues.
- Update clients on all stages of support calls, from logging, research, action plan, escalation to resolution.
- Publish client facing technical information such as best practice guides, FAQ's, etc.
- Provide reports and statistical analysis on issues reported and resolved for use by account management teams and technical teams.
- Provide a feedback loop to delivery and consulting teams for issues arising during project deployment
- Providing a point of contact and administration for in-house IT systems.
- Working to daily targets based around support queries.
- Ad hoc duties are required.
Essential Criteria and Experience:
- Able to evidence excellent customer service skills.
- Possess a passion for IT and keen to progress.
- GCSE English and Maths Grade 4 or above.
- A desire to complete the apprenticeship entirely.
- Must be able to travel to Derby periodically for training.
Training and Qualification:
- Information Communication Technician Level 3 Certificate awarded by the BCS
- Training in Cisco systems
- All training is delivered face-to-face by Althaus Digital
Career Progression:
For someone looking to progress their role, the Apprentice Service Desk roles naturally leads into roles such as: the Senior Helpdesk Technician, Network Engineer, Solutions Architect, Account Manager.
Desired skills and personal qualities:
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Patience
Your training plan
- The apprenticeship training is a blend of face-to-face and online workshops, delivered weekly in 2 - 3 hour sessions.
- Face-to-face sessions will be delivered from Althaus HQ on Pride Park in Derby, whilst the remote sessions will be delivered over Zoom.
More training information
- Althaus is an Ofsted Outstanding, national training provider, specialising in IT & Marketing apprenticeships.
- Based on Pride Park, Derby, we help organisations to attract high calibre junior candidates and upskill existing staff through apprenticeships.
Company Benefits
- Life assurance (4 x Basic Salary)
- Salary review (annually)
- Access to private medical cover (Health Cash-Plan or Bupa)
- Up to 5 days holiday buy scheme
- Sick pay entitlement
- Holidays – 25 days + 1 day Birthday plus Bank Holidays
- 1Password family subscription
- Long service awards
- Eye & eyesight testing (EyeMed or SpecSavers vouchers)
- Employee discounts – (available through our Benefits Platform)
- Employee assistance programme / Virtual GP (Available through our benefits platform)
#IND1
Job Types: Full-time, Apprenticeship
Pay: £16,000.00 per year
Benefits:
- Company events
- Company pension
- Free parking
- On-site parking
Schedule:
- Monday to Friday
- No weekends
Application question(s):
- Why do you want an apprenticeship?
- Why are you interested in IT?
Work Location: In person
Reference ID: Node /1
