DescriptionHapag-Lloyd has strong inland growth ambitions, aiming to increase our inland share significantly as part of our Strategy 2030. To support this, we have introduced the new inland delivery concept to enhance our inland operations and services. This internship is focused on supporting our Inland Delivery Teams in ensuring efficient and cost-effective inland transport administration in accordance with vendor selection and service level agreements. The Inland Delivery Intern will support the team in handling delays and exceptions and helping to optimise transport routes to provide excellent service to our customers.
The primary objective of this internship is to cooperate effectively with colleagues in other areas of the business to help increase internal efficiencies and provide significantly improved service quality.
Responsibilities
- Optimise daily transport planning in cooperation with our customers and vendors.
- Prioritise cost-efficiency in accordance with agreed service level requirements.
- Execute transport instructions as per customer request.
- Liaise with our customers on all transport related challenges and delays.
- Support customers in the planning of new business in cooperation with the sales team.
- Process booking amendments and booking confirmations for transport relevant shipments.
- Closely monitor transport developments and find the best solution for our customers’ needs.
- Create work orders to and from rail/port for all import and export cargo.
- Monitor transport execution to ensure prompt delivery.
- Handle on-carriage activities before vessel arrival.
- Coordinate on-carriage shipments – including transport instructions for changing MH to CH.
- Contact colleagues and customers via e-mail and phone when additional information is needed for inland activities of CH shipments.
- Investigates and problem solves for all CH shipments – escalating Inland Delivery Specialists and Inland Delivery Team Leaders as and when needed.
- Issue invoices related to DLF and related additional activities (FSD, HCD, OAD) in case of MH changed to CH.
- Support resolution of disputes relating to inland costs.
- Coordinate with terminal operations to ensure efficient and effective handling of all CH shipments.
Qualifications
- A strong desire to learn and develop new and existing skills.
- A commitment to delivering excellent customer service.
- Good verbal and written communication skills.
- A team player with a sense of personal responsibility and accountability.
- The ability to work proactively in a structured, organised and analytical manner.
- Capable of working with multiple systems and supportive of digital transformation.
