Kickstart Your IT Career with a Leading Apprenticeship Opportunity – Multiple Roles Available
Are you looking to break into the IT industry with hands-on experience and professional training? A well-established national IT solutions company in Derby is offering multiple apprenticeship opportunities for motivated individuals ready to learn, grow, and build a successful career in IT.
Why Choose This Apprenticeship?
- Earn while you learn with a structured training program
- Gain real-world experience in a fast-paced IT environment
- Work for a respected and growing IT solutions provider
- Be part of a company that invests in your development and long-term career progression
- Multiple apprenticeship roles available, giving you more chances to secure a position
If you're eager to start a rewarding career in IT with the right support and training, apply today and take your first step toward a successful future.
Roles and Responsibilities:
As an Apprentice Service Desk Analyst you, will be the entry point for all requests and tickets, while also working closely other Service Desk Analysts to provide a cohesive experience for clients.
You will be required to update customers on all stages of support calls, from logging, research, action plan, escalation to resolution and if required timely escalate.
During your 17 month apprenticeship you will be provided with the tools you need to succeed within the role and develop soft skills as well as technical skills.
Typical duties will include:
- Provide the client facing interface for all support queries.
- Co-ordinate all support queries and requests.
- Maintain knowledge base for all encountered issues.
- Update clients on all stages of support calls, from logging, research, action plan, escalation to resolution.
- Publish client facing technical information such as best practice guides, FAQ's, etc.
- Provide reports and statistical analysis on issues reported and resolved for use by account management teams and technical teams.
- Provide a feedback loop to delivery and consulting teams for issues arising during project deployment
- Providing a point of contact and administration for in-house IT systems.
- Working to daily targets based around support queries.
- Ad hoc duties are required.
Essential Criteria and Experience:
- Able to evidence excellent customer service skills.
- Possess a passion for IT and keen to progress.
- GCSE English and Maths Grade 4 or above.
- A desire to complete the apprenticeship entirely.
- Must be able to travel to Derby periodically for training.
Training and Qualification:
- Information Communication Technician Level 3 Certificate awarded by the BCS
- Training in Cisco systems
- All training is delivered face-to-face by Althaus Digital
Career Progression:
For someone looking to progress their role, the Apprentice Service Desk roles naturally leads into roles such as: the Senior Helpdesk Technician, Network Engineer, Solutions Architect, Account Manager.
Desired skills and personal qualities:
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Patience
Your training plan
- The apprenticeship training is a blend of face-to-face and online workshops, delivered weekly in 2 - 3 hour sessions.
- Face-to-face sessions will be delivered from Althaus HQ on Pride Park in Derby, whilst the remote sessions will be delivered over Zoom.
More training information
- Althaus is an Ofsted Outstanding, national training provider, specialising in IT & Marketing apprenticeships.
- Based on Pride Park, Derby, we help organisations to attract high calibre junior candidates and upskill existing staff through apprenticeships.
Company Benefits
- Life assurance (4 x Basic Salary)
- Salary review (annually)
- Access to private medical cover (Health Cash-Plan or Bupa)
- Up to 5 days holiday buy scheme
- Sick pay entitlement
- Holidays – 25 days + 1 day Birthday plus Bank Holidays
- 1Password family subscription
- Long service awards
- Eye & eyesight testing (EyeMed or SpecSavers vouchers)
- Employee discounts – (available through our Benefits Platform)
- Employee assistance programme / Virtual GP (Available through our benefits platform)
#IND1
Job Types: Full-time, Apprenticeship
Pay: £16,000.00 per year
Benefits:
- Company events
- Company pension
- Free parking
- On-site parking
Schedule:
- Monday to Friday
- No weekends
Application question(s):
- Why do you want an apprenticeship?
- Why are you interested in IT?
Work Location: In person
Reference ID: Node/4
