Communicate with patients, colleagues, internal and external contacts in a courteous, professional and timely manner at all times by various methods, i.e telephone, written, face to face Receive telephone calls and enquiries for the department, taking appropriate action, or, where necessary, re-direct or accept a message on behalf of members of the specialty team Working within set work patterns of specialty, prioritise own work efficiently and effectively to ensure all administrative duties are met, highlighting any issues to a senior secretary Communicate with the secretarial and clinical team regarding patients procedure details and instruction, at times communicating directly with patients to arrange Receive correspondence related to patients. Prioritise documents as per specialty instruction and bring to attention of relevant secretaries Ensure the timely arrival of patient information to the appropriate destination to facilitate prompt patient care Receive and upload referrals within an appropriate timescale to minimise the risk of delay to a patients care The Apprenticeship is with Bridgwater & Taunton College, for the full course details, please visit their website and the following link: https://www.btc.ac.uk/courses/apprenticeships/administration-office-skills/business-and-administration-apprenticeship-level-3/
