Your role
To work within FLEETCOR’s technology function to deliver effective support to both external clients/suppliers and colleagues using the GFN fuel card processing platform. Responsible for investigating and verifying software issues raised by clients, prioritising against the client’s business requirements, planned future development and available resource.
What you'll be doing
- To investigate application issues within defined timelines
- Determine business impacts and assign relevant priority to application defects raised by clients in order to agree timelines for delivering software fixes
- Advise users on appropriate action/workaround where applicable.
- Escalate issues when required to appropriate resource with view to resolving within agreed Service Level Agreements
- Work closely with 3rd Level Application Support Analysts to identify/document the resolution
- Document, track and monitor problems to ensure a timely resolution
- Advise clients on timelines for delivery of fixes
- Co-ordinate system downtime with clients and infrastructure teams in order to apply software fixes
- Pro-actively review new functionality against client business requirements
- Monitor Production Jobs/Alerts
- Carry out daily checks on key processes in Production environments including Transaction imports, Billing outputs and Card Production files
- To ensure that the most cost effective and suitable system solutions are delivered
- Adhere to appropriate departmental procedures and practices
- To play a proactive and visible role in delivering key business projects and departmental objectives
About Corpay
Corpay is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.
All offers of employment made by Corpay (and its subsidiary companies) are subject to the successful completion of satisfactory pre-employment vetting by an independent supplier (Experian). This is in accordance with Corpay's Resourcing Policy and include employment referencing, identity, adverse financial, criminal and sanctions list checks. We do this to meet our legal and regulatory requirements.
Corpay is dedicated to encouraging a supportive and inclusive culture among our employees. It is within our best interest to promote diversity and eliminate discrimination in the workplace. We seek to ensure that all employees and job applicants are given equal opportunities.
Notice to Agency and Search Firm Representatives: Corpay will not accept unsolicited CV's from agencies and/or search firms for this job posting. Resumes submitted to any Corpay employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Corpay. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.
