Job Summary
We’re looking for An Apprentice Engineer to deploy and manage our Products and Services. This is a mixed role, both Field Engineer, helpdesk and workshop technician. The ideal candidate will have a keen interest in IT, an analytical mind with a real problem-solving ability. If you’re excited by helping our end users get the best out of their tech, committed to delivering a great customer experience, our Service team is right for you. Additionally, you’ll provide installation, routine maintenance, and fault repair to a range of office technology products in and around the North of England.
Responsibilities
- Provide routine and emergency fault diagnosis and repair of office technology
- Provide service to Printer/MFP fleets
- Maintain detailed records of repairs and maintenance works
- Maintain and provide an accurate record of stock and parts inventory
- Assist in the ordering of parts and materials for the ongoing service of office technology
- Provide setup, commissioning, and delivery of office technology products to locations around Yorkshire and beyond.
- Train end users in the proper use and training of the hardware and software provided.
- Maintain accurate records for expenses, mileage, and other relevant information in line with the role.
- Perform other duties as assigned by your line manager.
- Perform to KPI's in line with company policy.
- Influence product development by working closely with our product, marketing, and sales teams to collect and digest user feedback.
- Contribute to our support documents to ensure they’re clear and accurate, and research and write new content to fill any gaps.
- Help improve the technical knowledge of our sales team, coaching them on new developments within 360 Office and the wider 360 Office ecosystem
What we're looking for
- Maintain a laser focus on quality, with top-notch written and spoken communication.
- A technical predisposition, and the desire to learn
- A can-do attitude with a focus on delighting users
- Willingness to work hard with an excellent work ethic
- Full Clean UK Driving License & Car
- Demonstrable exceptional writing skills and attention to detail
Job Type: Apprenticeship
Pay: From £7.55 per hour
Expected hours: 33 per week
Work Location: In person
