Trainee Train Conductor
SALARY: OTE £35,000 - £37,000.
Basic salary of £26,261 until successful completion of training (for approximately 3 months);rising to £33,768 per annum on completion of training.Plus,commission,overtimeand the Northern benefitspackage.
ROLE TYPE: On Site
HOURS: Rolling 35 per week. Shift pattern includes evenings, nights and weekends (for example: 03:00– 10:30, 07:00 – 16:30, 15:30 – 12:30, 18:00 – 02:30).
About the Role:
As a Train Conductor, you’ll be the face of Northern delivering an outstanding service and guiding customers on their journey.
What You’ll Do:
Key Responsibilities:
As a Train Conductor, every day is unique bringing new faces and fresh challenges. Your main duties include:
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Train Operations: Coordinate with Drivers and Operational Teams keeping the train running smoothly, stick to schedules, monitor signals, and stay in touch with Control.
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Customer Assistance: Help passengers on and off, check tickets, provide information & handle inquires, ensure a safe, comfortable journey, assist vulnerable customers, deescalate conflicts, and maintain a welcoming atmosphere.
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Safety & Compliance: Enforce safety rules, manage door procedures, conduct inspections, and handle emergencies, including leading evacuations if needed. You’ll be fully trained and regularly assessed on all safety standards.
Requirements:
The role of a Train Conductor is safety critical and is subject to Rail Safety & Standards Board (RSSB) regulations. You MUST meet the following criteria for this position, or your application will be automatically rejected:
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Commit to working early, late and weekend shifts – without relying on public transport (for example: 03:00 – 10:30, 07:00 – 16:30, 15:30 – 12:30, 18:00 – 02:30).
Required Skills:
We are seeking candidates with following skill set:
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Exceptional communication skills. You’ll be personable, courteous, empathetic, patient and able to demonstrate outstanding customer service.
Important Information – PLEASE READ:
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The recruitment process for this role is expected to take approximately five months due to the nature of the position and required training. After submitting your application, please note that you may not receive an update for 8-12 weeks. This is due to the large volume of applications and our thorough screening process. During this time, applications will be carefully reviewed, and only those meeting the necessary criteria will proceed to the next stage. We kindly request that you refrain from contacting us for updates before the 12-week period has passed, as we will not be able to provide any information other than that your application is being processed. If you pass the initial screening, you will be invited to a telephone interview. Successful candidates from this stage will then attend an in-person interview, which will include a group assessment, role-play exercises, and competency-based questions. If you pass the final interview stage, a conditional offer will be made, subject to available training course placements and passing required medical tests.
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Please note as part of the programme you will have a 3-month intensive training period which is delivered in a classroom learning setting during normal office hours. The focus of this training is the safety critical information you will have to learn, to become a fully qualified conductor. During the first 9 weeks of the course, you are not allowed to take any annual leave. Our training centres are in Leeds and Manchester, so you may be required to travel to attend. However, hotels are provided to those living over 1.5 hours away.
Our Benefits:
Because we value our people and reward hard work, we’ve created a benefits package that we think you’ll love. So, you’ll be able to make the most of:
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Free Travel on Northern services - everyone who works at Northern, plus their partners/spouses and dependents, can travel for free right across our full network of services. *Certain eligibility criteria will apply.
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Exclusive benefits with Northern Perks - enjoy retail discounts, instant vouchers, cashback, wellbeing support and much more.
You can find out more here.
About Northern:
Connecting millions of people and communities across the North is our mission. With 2,500 trains a day, we connect people to jobs, friends, family, and the wonders of the North.
We're improving rail travel, enhancing the experience on board and at stations. Customers are at the heart of our business as we improve performance and create a better way to go.
We're driving economic value and sustainable growth for the North and its people. Our commitment to the environment means reducing our impact and enhancing the world around us.
Make a difference. Make it last. Make it yours. Make it easy. Make it happen. These are our values.
Leave the platform behind and jump onboard to start your career journey here at Northern.
We’re an equal opportunities employer and a promoter of diversity and inclusion in the workplace. We encourage and welcome applications from candidates from all backgrounds, regardless of gender, sex, ethnicity, race, religion, education, socioeconomic background, disability, or sexual orientation.
We also have Disability Confident status, which means we’re committed to making the most of the talents that disabled people can bring to the workplace.
