Customer Service Apprenticeship

LMP Group • United Kingdom • £11.70k / year • 1m ago

Level 3 Customer Service Apprentice - React Industrial Solutions Ltd

We are a prominent UK provider of engineering components and services, serving diverse industry sectors. Annually, we deliver products worth over £20 million to our esteemed blue-chip clientele. Our specialisation lies in offering a comprehensive one-stop solution for maintenance, engineering, manufacturing, and general business needs.

Annual Salary - £11,700 per year

Working Hours - Monday - Friday, 10am - 5pm with 1 hour for lunch

Duties

Communicating with customers and suppliers over the telephone and via email
Logging queries and setting tasks to the purchasing team using our Sage CRM (Customer Relationship Management) system
Processing customer orders that are straight forward including the procurement of the parts/services requested by customers
Preparing quotes for customers
Converting quotes to sales orders
Chasing for updates on deliveries from suppliers
Keeping customers informed
Review On Holds orders and action where necessary
Review all zero values pricing orders
Sales invoice runs
Inputting data on Sage
Running reports
General administration duties

Desired Skills & Qualities

You will need to be organized and capable of maintaining CRM systems and good general administrative skills
You must be outgoing and have excellent communication skills, both written and verbal
You must be able to present information to clients in a concise manner and have a good sales technique
You must be able to work as part of a team and be able to support other team members as and when required
At ease with working in a multicultural environment and ability to interact effectively with individuals of all levels in the organisation.
Professional presence and integrity
Computer literate
Highly motivated with the ability to multi-task and adapt accordingly
Good attention to detail
Ability to work to deadlines
Comfortable working independently or with the team

Company Benefits

Eligible for an NUS card for discounts in shops and restaurants.
Eligible for an apprenticeship oyster card, 30% off travel.
Discount on Nandos, ASOS, Vue cinema and much more.
Automatic rise in pay after 12 months.

Extra Information

Pre-employment checks. Please be aware that upon a successful offer of employment the company completes digitalised right-to-work checks and DBS applications via an external provider - 'Matrix Screening'. The company also completes an internal online social media search, in line with Keeping Children Safe in Education guidance.

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