Customer Service and Operations Coordinator – The Eyewear Collective
Overview
The Eyewear Collective is a fast-growing agency and distributor of premium independent eyewear brands across the UK and Ireland - including names like Kaleos, Rolf, Lunetterie Générale, Otis, Raen, and many others. We connect world-class craftsmanship with independent opticians, helping them offer eyewear that blends design, sustainability, and individuality.
We’re looking for a Customer Service and Operations Coordinator to join our energetic and entrepreneurial West London team. You’ll play a key role in ensuring the smooth running of our daily operations - from processing orders and coordinating deliveries to supporting our sales agents and brand partners. If you thrive in a fast-paced environment, love precision, and can juggle multiple tasks without dropping the ball, you’ll fit right in.
Key Duties
- Manage daily order processing - including invoicing, stock allocation, and courier coordination - across multiple brands and accounts.
- Support our network of agents and optician clients with order updates, delivery information, and general account queries.
- Maintain accurate stock levels and product data for multiple eyewear collections.
- Coordinate incoming deliveries from international suppliers and manage brand sample sets for our sales teams.
- Prepare and send order confirmations, monthly statements, and other operational reports.
- Liaise with logistics partners to ensure timely and accurate shipment of goods.
- Support credit control and payment tracking in coordination with the accounts team.
- Assist with marketing and brand-related projects, including launches, photoshoots, and trade events.
Requirements
- Previous experience in optical, eyewear, or fashion wholesale (preferred but not essential).
- Proven ability to multi-task and prioritise effectively in a busy small team environment.
- Excellent attention to detail, accuracy, and time management.
- Strong communication skills written, verbal, and especially over the phone.
- Competent in Microsoft Office (especially Excel) and comfortable with systems.
- A proactive “can-do” attitude and willingness to take ownership of challenges.
- Ability to work collaboratively within a small, tight-knit team.
- A genuine interest in design, fashion, and independent brands.
In essence we want a can do spirited individual where no task is too small or big and someone that cares for the business and takes pride in their work. Someone that is positive and see's the world as a glass half full. If the above describes you - get in touch!
Optical experience is preferable but not necessary, all experience will be evaluated to determine the salary within the stated bracket.
Job Types: Full-time, Permanent, Temp to perm, Apprenticeship
Pay: £21,000.00-£30,000.00 per year
Work Location: In person
