Job Description
This position is responsible for the installation, maintenance, and repair of the City's information technology equipment and aiding the City’s IT/GIS Division.
Examples of Duties
- Troubleshoot and identify problems or complaints in a computer system or device.
- Install or replace computers and peripherals
- Respond to and complete help-desk tickets and concerns from other departments in a timely manner.
- Answer support phone calls.
- Assist system administrators and analysts with tasks as needed.
- Assist in other various duties as assigned.
Minimum Qualifications
- Knowledge and level of competency commonly associated with completion of specialized training in the field of work in addition to basic skills typically associated with a high school education.
- Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.
Supplemental Information
- Knowledge of server hardware and operating systems.
- Knowledge of computer software and hardware installation and maintenance principles.
- Knowledge of domain security and principles.
- Knowledge of the installation, maintenance and repair of a variety of peripheral devices.
- Skill in the provision of services to end-users.
- Skill in troubleshooting and problem solving.
- Skill in prioritizing and planning.
- Skill in communication and interpersonal relations.
- Skill in oral and written communication.
This position is not eligible for benefits.
01
Do you have a High School diploma or GED?
02
Do you have a college degree?
- No
- Currently enrolled
- Associates Degree (non IT related)
- Associates in Applied Science (IT related)
- Bachelors Degree (non IT related)
- Bachelors Degree ( IT related)
03
How many years of experience do you have in a Help Desk setting?
- None
- 1 year
- 2 years
- 3 years
- 4 years
- 5 years or more
04
How many years of work experience do you have working with or trouble shooting computer hardware?
- None
- 1 year
- 2 years
- 3 years
- 4 years
- 5 years or more
05
Do you have experience troubleshooting Windows 10 systems issues?
06
Do you have experience setting up computers or printers on a domain?
