IT Intern

Job Description

This position is responsible for the installation, maintenance, and repair of the City's information technology equipment and aiding the City’s IT/GIS Division.

Examples of Duties

• Troubleshoot and identify problems or complaints in a computer system or device.
• Install or replace computers and peripherals
• Respond to and complete help-desk tickets and concerns from other departments in a timely manner.
• Answer support phone calls.
• Assist system administrators and analysts with tasks as needed.
• Assist in other various duties as assigned.
  
  

Minimum Qualifications

• Knowledge and level of competency commonly associated with completion of specialized training in the field of work in addition to basic skills typically associated with a high school education.
• Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.
  
  

Supplemental Information

• Knowledge of server hardware and operating systems.
• Knowledge of computer software and hardware installation and maintenance principles.
• Knowledge of domain security and principles.
• Knowledge of the installation, maintenance and repair of a variety of peripheral devices.
• Skill in the provision of services to end-users.
• Skill in troubleshooting and problem solving.
• Skill in prioritizing and planning.
• Skill in communication and interpersonal relations.
• Skill in oral and written communication.
  
  

This position is not eligible for benefits.

01

Do you have a High School diploma or GED?

• Yes
• No
  
  

02

Do you have a college degree?

• No
• Currently enrolled
• Associates Degree (non IT related)
• Associates in Applied Science (IT related)
• Bachelors Degree (non IT related)
• Bachelors Degree ( IT related)
  
  

03

How many years of experience do you have in a Help Desk setting?

• None
• 1 year
• 2 years
• 3 years
• 4 years
• 5 years or more
  
  

04

How many years of work experience do you have working with or trouble shooting computer hardware?

• None
• 1 year
• 2 years
• 3 years
• 4 years
• 5 years or more
  
  

05

Do you have experience troubleshooting Windows 10 systems issues?

• Yes
• No
  
  

06

Do you have experience setting up computers or printers on a domain?

• Yes
• No
• Required Question