This job is with Pearson, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
About Pearson
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We do that by providing high-quality, digital content and learning experiences, as well as assessments and qualifications that help people build their skills and grow with the world around them. We are the world's lifelong learning company. Pearson has been contributing a profound impact on our world since its formation in 1844. Pearson employs more than 20,000, operates in 70 countries and delivers products and services in nearly 200 countries. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.
About the role
It is important that where centres and students believe they have valid grounds that they can have their concerns considered in detail through the appeals process. The Appeals Team processes appeals from centres and private candidates in relation to marking/moderation, malpractice and reasonable adjustments/special consideration cases. Members of the team make the preliminary appeal decisions and ensure these are communicated to appellants within the agreed service level. The team also arranges appeal hearings, manages regulatory data returns and responds to regulatory requests for information about escalated cases.
The role will offer the opportunity to gain:
- an understanding of the end-to-end appeals process, the regulations related to appeals and the JCQ agreed approach to appeals;
- experience of processing all types of appeals and making appeal decisions (with supervision) that can be communicated to centres/private candidates;
- experience of arranging appeal hearings and working with independent panel members;
- experience of ensuring accurate and complete records are maintained for appeals to support any further scrutiny by regulators;
- experience in developing accurate and clear communications of outcomes for a range of stakeholders.
Key requirements
- Final year student pursuing a Bachelor's or Master's degree in any subject.
- Excellent written English skills with proven ability to convey complex messages with clarity and accuracy.
- The ability to analyse and synthesise large amounts of information including regulations and related requirements.
- The ability to make well-reasoned decisions that stand up to challenge and scrutiny.
- Highly organised, detail focused and able to work independently to complete an assigned case load.
- Expected to be in the office 2 to 3x a week on specific days.
Benefits & Rewards
- Gain practical experience in a critical regulatory process, decision making, and communication to a range of stakeholders including schools, colleges, parents, students.
- Exposure to cross-functional collaboration within the organisation.
- Opportunity to work with experienced professionals and learn from industry experts.
- Mentorship and guidance to support professional and personal development.
- Potential for future career advancement within the organisation or recommendation for future opportunities.
We know you'll do great work, so we give a lot back with some of the best benefits in the business. We understand that one size doesn't fit all, so our workplace programmes meet the different needs of our diverse teams and their families too. You will be eligible for benefits during this time like any other employee, such as discounts on learning resources, some well-known high street brands and of course some pro-rata holidays.
This is a 10-week internship programme, commencing Monday 16th June 2025 . You will be paid for the duration of your internship at a pro-rata salary of £27,007.50
Submission deadline Monday 31 March 2025, or once enough candidates have applied . Final interviews in the week commencing Monday 21 April 2025.
How to Apply:
Please submit your CV and cover letter detailing your interest in the Internship position. In your cover letter, please also include how your skills and knowledge aligns with this role.
We're open to applications from all candidates, no matter what their educational background so if you're passionate about learning more about appeals with an eager to learn attitude, please apply! Just ensure you have the right to work in the UK with the correct visa if required.
Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.
Pearson believes that wherever learning flourishes, so do people. We are committed to being an anti-racist company in everything we do. We value the power of an inclusive culture and a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm, and all individuals are supported in reaching their full potential.
Through our talent, we believe that diversity, equity, and inclusion make us a more innovative and vibrant place to work. People are at the centre, and we are committed to a sustainable environment and workplace where talent can learn, grow, and thrive.
Who we are:
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.
Job: SALES
Organization: Assessment & Qualifications
Schedule: FULL\_TIME
Workplace Type: Hybrid
Req ID: 19248
Req Type: Student
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