Job Overview
Our client in Camborne, TR14, is looking for an IT Technician Apprentice to join the team who will complete their L3 IT Technician Apprentice apprenticeship via Remit Training.
Duties:
· Take, log and progress tickets on the helpdesk system
· Routine, planned, and reactive maintenance IT equipment and peripherals across the client base, including cleaning
· Hardware and software repairs in a workshop facility
· Carry out network documentation and reporting
· Diagnose and resolving faults in IT equipment
· Refer serious technical and support problems to senior staff and the appropriate technical/support facility, to ensure the quick resolution of faults
· Install software and hardware including the updating of drivers and antivirus software
· To record and update requests for support and maintenance with feedback to requestors regarding progress
· Provide support for Server based operating systems, desktop and Office 365
· Attend relevant courses in respect of professional development of ICT knowledge
· Undertake small local projects and participate in larger projects under direction
· Always maintain confidentiality in respect of customer-related matters and to prevent disclosure of confidential and sensitive information
· To be familiar with the requirements of Data Protection legislation and to ensure compliance with it
· To undertake any other duties of a similar level and responsibility as may be required
Requirements/ Ideal Candidate:
· Competent in Microsoft Office applications
· Confident and professional telephone manner
· Good written and verbal communication skills
· Ability to understand, interpret and analyse data
· Ability to input data accurately and efficiently
· Confidence and ability to learn new IT systems quickly
· An interest in computers and computing
· Ability to absorb new ideas and concepts quickly
· An organized and methodical approach to work
· Ability to work well as part of a team as well as on their own
· A self-starter who is able to follow instructions and complete tasks
Please note your application will not be picked up till the 6th of January when I am back from annual leave- Thank you!
#INDHOST
Job Type: Apprenticeship
Pay: From £6.40 per hour
Application question(s):
- have you been in the uk for more than 3 years
- Are you a driver?
Work Location: In person
