The Role

Totem is rapidly expanding and to be able to offer our clients the best possible experience in the world of events, we are looking for a new Success/Account Intern. This role is pivotal to ensure our clients have access to excellent customer support and success to make the most of their digital experience. Apply for this role if you want to learn, you’re passionate about technology and events, are a positive and proactive person, and love a challenge. In this role, you will support our Customer Success Team in ensuring client satisfaction. This internship will provide hands-on experience in customer engagement, troubleshooting and account management within a dynamic and fast-paced environment.

What You’ll Be Doing:

Become familiar with our digital suite of products, such as Events, Webinars, Communities and LMS platform, as well as the creative side of the business

Assist the Success Manager in onboarding new clients and ensuring a smooth transition to our event platform, by creating demo environments and training materials, helping create and maintain comprehensive documentation and resources to assist clients and potential clients with platform maximisation

Assist Success Managers with monitoring and supporting event attendees and client with any queries related to our platform

Assist with platform testing and optimisation, by analysing and reporting product malfunctions

Supporting the execution and planning of webinars, physical or virtual events, training sessions, and other client-focused events

Collaborate with cross-functional teams, such as Marketing & Sales and Product development to relay client feedback and suggest enhancements to the platform

Follow up and gather continuous feedback from event attendees and clients and share with our Development, Success, Sales, and Marketing teams

Our Ideal Candidate:

Experience within a customer facing role is desirable

A confident communicator with strong interpersonal and communication skills, with a passion for helping others succeed

Being Tech Savvy and curious

Ability to build and develop positive client working relationships

Flexible and adaptable work-ethic – able to work well autonomously but also within a team

A highly organised and proactive person, with a willingness to learn and adapt to new challenges

Detail oriented and an avid multitasker

Passion for new and exciting technology

Proficient in Microsoft Office Suite; experience with CRM tools and technology events platforms is a bonus

What We Offer

Competitive Salary:

We believe your hard work deserves to be rewarded. That is why we offer a competitive salary with plenty of room for growth.

Benefits:

In addition to your salary, we also offer the following benefits: 5% employer pension contribution, comprehensive medical insurance, discounts, and wellbeing through Rewards Gateway.

Generous Leave:

We want our people to always be at their best. To do that, we know you need to recharge regularly. That is why we provide a generous holiday allowance of 25 days annual leave (growing to 30 over time) + your 8 days bank holiday + 1 company bank holiday (Totem Freedom Day).

Employee Wellbeing:

Having happy and healthy staff is vitally important to us. Therefore, we provide mental health support and employee wellbeing initiatives, with dedicated wellness staff in our People, Culture & Talent team.

Culture:

We foster a creative and collaborative environment which includes a buddy system for all new starters, year-round employee engagement programmes and a range of sustainability incentives. We also encourage employee reflection and feedback, with supportive & curious teams.

Learning & Development:

Developing our staff is a top priority, that is why we employ a range of strategies allowing you to reach your full potential. Departmental training budgets, in-house training opportunities, external training agreements, career progression and coaching opportunities.

Regular Celebrations:

We love any excuse for a party and, as a bunch of foodies, you can expect to be well fed!

Totem

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