Description

Job Title: Business Administration Apprentice - Complaints Team
Salary: National Minimum Wage For Age
Grade: Apprentice
Contract Type: Apprentice Contract (21 months)
Working Hours: 37 hours per week

Training Provider: South Essex College

Job Purpose

To actively engage with your training provider and undertake all tasks in relation to your apprenticeship studies and successfully complete your apprenticeship. Attend and participate in the mandatory monthly Apprentice Forums or Grangewaters Apprenticeship Days. Volunteer and participate in activities that promote apprenticeships at Thurrock Council. To participate in any other apprenticeship specific tasks if requested.

For apprenticeships at level 2, you must achieve Functional Skills level 1 in Maths and English (GCSE grades 1 to 3) if they are not already held. If Functional Skills level 1 or GCSE grades 1 to 3 are already held, you must study towards Functional Skills level 2 in Maths and English (GCSE grades 4 to 9).

For apprenticeships at level 3 and above, you must achieve Function Skills level 2 in Maths and English (GCSE grades 4 to 9) if they are not already held.

Apprenticeship study will be undertaken within normal working hours. Time will be allocated to attend training and complete assignments, workbooks, online training etc. as required by the qualification.

About the Role

As a Complaints Team Apprentice, you will be responsible for:

Logging complaints, compliments, MP and Councillor enquiries on behalf of the Council, ensuring these are assigned to the correct service and allocated to the wider team for action
To ensure that any tasks associated with complaints are managed in line with procedure
To take responsibility for the management of all incoming and outgoing post for the team
To provide administrative support to the team
To attend team meetings and represent the Council at any other meetings as and when necessary
To set up meetings and managed room bookings as and when required

What We’re Looking For

We’re looking for someone who has:

Excellent Communication Skills
An understanding of the use of IT, including Microsoft Word and Excel
Ability to plan and prioritise own workload
Ability to support the team in developing practices and processes
Able to work as part of a team and on own initiative

Essential qualifications: See above
DBS Check: N/A

Benefits of Working with Us

At Thurrock Council, we value our employees and offer a comprehensive benefits package, including:

Generous annual leave entitlement
Local Government Pension Scheme
Flexible and hybrid working opportunities (where applicable)
Ongoing training and professional development
Employee assistance programme and wellbeing support
Staff discounts and local offers
A supportive and inclusive working environment

Important Dates

Closing Date (Redeployment Only): 23rd April 2026

Closing Date (Internal & External): 10th May 2026

Interview Date: To Be Confirmed

Additional Information

If you have any questions about the role or interview process, please contact:

Rebecca Brooks | Statutory & Corporate Complaints Manager

rbrooks@thurrock.gov.uk

To view the Job Profile and Person Specification, please follow the link below:

Download Job Profile (PDF Document)

Thurrock Council

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