Your Role

Your role is to provide administrative support to the legally qualified members of the Company and mentor Trainee/Apprentice Administrative Assistants.

Your Duties

Your duties (non-exhaustive) will include:

Awareness of and implementation of SQM procedures set down in the OM
Compliance with policy
Transcribing audio dictation
Typing
Administration of files in accordance with the OM
Dealing with clients by telephone and face to face for the making of appointments and general enquiries
Preparing claims for costs from and communicating with the LAA and NTT
Communicating with Court and criminal justice agency staff
Ensuring any developing issues are brought to the attention of the lawyers
Directing legal enquiries to a suitably qualified person within the Company
Raising any concerns you may have about a file with the caseworker in case any thing has been overlooked
Participating in the management meetings when invited to do so
Identifying and bringing to the attention of the Directors any general concerns or breaches of policy or procedure

Accountability

Your work will be supervised by the Directors and you are accountable directly to the Directors. It is to the Directors that you should address any concerns or complaints.

Training and Development

Any training and development needs that you identify should be brought to the Directors attention. You may be required to undertake further training and development to enable you to carry out specific duties and manage change within the organisation, or to address any deficiencies identified, whether at staff appraisals or otherwise.

Person Specification

The role requires a friendly and approachable disposition, flexibility, initiative and a willingness to support the caseworkers. You are required to maintain good communication, technology and written skills.

Hours

Monday - Friday (exact hours to be confirmed)

Employer suggested entry requirement

Minimum of 4 GCSE’s grade 3/D or higher
Grade 4/C or equivalent in either Maths or English

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 3 Business Administrator Apprenticeship Standard, which includes:

Level 2 Functional Skills in maths and English (if required)
End-Point Assessment (EPA)

Via your ITEC tutor and on-the-job training, you'll get the opportunity to learn:

IT
Record and document production
Decision making
Interpersonal skills
Communications
Quality
Planning and organisation
Project management
Relevant regulation
Policies
Business fundamentals
External environment factors

Job Type: Apprenticeship

Pay: £7.55 per hour

Education:

GCSE or equivalent (preferred)

Work Location: In person

Teesside Law

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Business Administration Apprenticeship with Teesside Law