Faerch is a global leader in sustainable food packaging, delivering innovative solutions that support the circular economy and minimise environmental impact. As part of the A.P. Moller Group, we leverage advanced technology and integrated recycling capabilities to meet the evolving needs of food manufacturers and retailers worldwide. With operations across Europe, Asia, and the US, and a team of over 5,900 professionals, we foster a collaborative environment where innovation drives progress, and employees are empowered to make a meaningful impact.

We’re looking for an IT Support Trainee Technician to join our team in Poole. This is a great opportunity for someone looking to start a career in IT, gaining hands-on experience while working alongside an experienced IT Support Technician.

This role offers real variety, supporting both office-based teams and our manufacturing operation on the shop floor.

Key responsibilities include:

Provide first-line IT support to users across the site
Troubleshoot basic hardware, software and network issues
Assist with setting up and maintaining IT equipment (laptops, desktops, printers, mobile devices)
Support user account setup and access requests
Log and manage IT tickets, ensuring issues are tracked and resolved
Learn and follow IT processes, systems and best practices
Support the day-to-day running of IT systems across the business
Work alongside experienced IT professionals who will support your development

This is a hands-on role based both in the office and on the factory floor, supporting our manufacturing teams. The environment is fast-paced and varied, offering exposure to a wide range of systems and technologies.

Qualifications

Essential:

Full UK driving licence
Valid passport (travel opportunities may be part of future development)

Desirable:

GCSEs (A–C) or equivalent
CompTIA A+, ITIL Foundation, or similar (or willingness to work towards)
Basic knowledge of Windows and/or Mac operating systems
Familiarity with Microsoft Office 365 or similar tools

Additional Information

A tailored cover letter outlining your interest in the role and IT as a career is highly desirable and will support your application.

Shift Pattern:

Monday - Friday, 37.5 hours per week.

Salary:

Starting £26,500.

Benefits:

Group Life Assurance
Bupa Cash Plan
Cycle to Work Scheme
Long Service Rewards (2 and 5 years)
Regular Company Events

Faerch Group

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IT Support Trainee Technician