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Apprentice Customer Service Advisor

EE • Full-time • United Kingdom • 2w ago

Apprentice Customer Service Advisor

Job Req ID: 52819

Posting Date: 24 Nov 2025

Function: EE Contact Centres

Unit: Consumer

Location: Merthyr Contact Centre, Merthyr Tydfil, United Kingdom

Salary: £21,620

Job Title: Apprentice Customer Service Advisor

Full time: Apprenticeship

Hourly rate: £11.09

Address: Rhydycar Business Park, Merthyr Tydfil, CF48 1DH

Start your future with EE – Where your voice could be the start of something big...

What’s in it for you:

A great starting salary of £21,620 rising to £25,684 after completion of the apprenticeship
An NVQ Level 2 in Customer Service following the completion of the apprenticeship (15 months)
Huge discounts off your Mobile and Broadband packages, starting at £10 a month

Huge discounts off other tech such as smart watches, speakers, tv’s, gaming consoles and subscriptions
Discount codes to give out to friends and family
Support to carve your own career path. We’re passionate about helping our people grow the career they want
Online GP: Access to a private GP 24/7 for you and your immediate family

What you’ll be doing

At EE, we believe every interaction should be a positive one. You’ll chat with customers over the phone, helping them with everything from billing questions to tech support. Every call is your chance to help people stay connected. You’ll learn how to listen, solve problems, build relationships and deliver a great service.

As part of your apprenticeship, you’ll complete a 15-month NVQ Level 2 in Customer Service. We’ll support you every step of the way – including one dedicated study day a week, guidance from a college tutor, and extra coaching to help you feel confident in your role.

Why choose EE

You don’t need experience, all you need is a great attitude, a friendly voice, and the willingness to learn. We’ll give you all the training you need and we’re passionate about helping you kick start your career.

At EE, you’re part of something bigger. You’ll make friends, learn new skills, and build confidence every day. We’re proud to be inclusive and welcome people from all backgrounds – because everyone belongs here.

Ready to make your mark? Apply now and let’s start building your future.