Introducing TechPoint
TechPoint Group, is now one of the largest UK-owned CEMs. We supply EMS and supply chain services to leading technology companies across the UK and Europe. We operate from a modern, clean environment to support customers in the commercial, space, defence, transport, audio, motorsport, and instrumentation sectors. We are opening a new world-class facility and are looking for new talented people to join us on this exciting journey.
The Role
The IT Apprentice will support the delivery of high-quality IT services across the organisation. The primary focus of the role is to assist with first-line technical support through the service desk, ensuring incidents and requests are logged, managed, and resolved efficiently. In addition, the apprentice will contribute to the organisation’s digital transformation by helping convert operational IT knowledge into AI-driven support assets.
Responsibilities
Service Desk Support
- Provide first-line support to employees via telephone, email, and ticketing system.
- Log, categorise, and prioritise incidents and service requests accurately.
- Troubleshoot common IT issues including user access, Microsoft 365, hardware faults, and connectivity issues.
- Escalate tickets when required.
- Assist with onboarding and offboarding.
- Maintain accurate documentation.
Knowledge Management & AI Support
- Capture repeatable solutions and procedures.
- Support the creation of knowledge base articles.
- Identify recurring ticket types suitable for automation.
- Assist in developing and training AI agents.
- Test AI-driven tools and provide feedback.
Learning & Development
You’ll gain hands-on experience and training in:
- ITIL service desk operations
- Microsoft 365 and Azure AD
- Ticketing systems
- Endpoint management
- Cybersecurity fundamentals
- AI automation and prompt engineering
- Knowledge management
Experience
About you
- Essential–An interest in IT and Technology
- Essential –Strong communication skills
- Essential –Problem-solving mindset and detail-orientated.
Desirable:
- Basic Windows OS knowledge.
- Familiarity with Microsoft 365.
- Exposure to scripting.
- Interest in AI and automation.
Why us?
- 25 days holiday plus Christmas shutdown
- Your birthday as an additional day off
- Private Healthcare
- Health cash plan
- Company sick pay
- Bonus Scheme
- EV Car Scheme
- Life insurance of 4 x your annual salary
- Up to 5% employers pension contribution salary sacrifice
- Option to buy up to 5 days of holiday
- Enhanced Parental leave pay
- Cycle to work scheme
- Home and Tech salary sacrifice scheme
- Free will writing service
- Tastecard discounts
- Free parking
About Us
Our Mission
Harnessing the specialised strengths of each TechPoint business to create a uniquely integrated, value-driven solution for our customers. Dedicated to delivering exceptional service, from supply chain optimisation to complex manufacturing, empowering our clients with innovation and efficiency across every stage of their journey.
Our Purpose
Contribute to making a tangible impact on the success of our clients by redefining what’s possible in supply chain management and advanced manufacturing.
Equal Opportunities for all
TechPoint Group is an equal opportunity employer, committed to providing equal opportunities to all individuals, regardless of age, disability, gender reassignment, marriage/civil partnership, pregnancy, maternity, race, genetic information, religion or belief, sex or sexual orientation or any other characteristic protected by applicable laws. We value diversity and inclusion in our workforce and encourage all qualified candidates to apply
