Housing Services Apprentice

Aspire Housing • Contract • United Kingdom • £7 / hour • 1w ago

Job Title: Housing Services Apprentice

Starting salary: £7.55 per hour (increasing in line with apprentice rates)

Hours per week: Full time 37 Hours

Contract type: Apprenticeship contract – 2 years fixed term

Location: Hybrid - Newcastle under Lyme

Would you like to work for a Sunday Times Best Places to Work organisation?

About the role

An exciting opportunity has arisen for somebody to take on a vibrant and rewarding role within the Housing Sector. Do you want to start a career in housing and learn on the job whilst gaining a recognised professional qualification? Join us as a Housing Services Apprentice and gain hands-on experience.

As a Housing Services Apprentice, you’ll work alongside experienced housing professionals to support the delivery of our housing service. You’ll gain insight into how we allocate homes, support new tenants, manage tenancies, and engage with communities.

Throughout your apprenticeship, you’ll develop key skills in customer service, communication, and administration—helping us provide safe, secure, and affordable homes to those who need them most.

What You’ll Learn

How the choice-based lettings system operates, including policies and procedures

How to support customers through the lettings journey

How to use housing systems and maintain accurate records

How to work collaboratively with internal teams and external partners

Professional skills such as time management, teamwork, and problem-solving

What We’re Looking For

A genuine interest in housing and helping others

Good communication and organisational skills

Willingness to learn and take on new challenges

Basic IT skills (e.g., Microsoft Office)

No prior experience required—just enthusiasm and commitment

Apprenticeship Details

You will work towards a recognised professional housing qualification, where you will be supported by a dedicated mentor and training provider throughout your journey.

What you’ll need to succeed

Passionate about helping others – with a genuine interest in housing, communities, and making a positive impact.

Willingness to learn – no prior experience is required, just a proactive attitude and a desire to grow.

A strong communicator – able to engage with a wide range of people in a respectful and professional manner.

Organised and dependable – able to manage tasks, meet deadlines, and work independently when needed.

Digitally confident – comfortable using basic IT tools such as email, Word, and Excel.

In return we can offer you:

Belonging to a team who make a difference to our community and value equality, diversity and inclusion.

20 days holiday + bank holidays + 3 concessionary days at Christmas

Comprehensive employee assistance program.

Ongoing training and development in your role.

A full benefits and discounts platform.

Holiday buy, tech and annual saving schemes.

Volunteer days.

Competitive rates of pay.

A generous company pension scheme.

Wellbeing and stay safe provisions to look after you at work.

Closing Date: 12th November 2025

Interview Date: 19th & 20th November 2025

This role is subject to a basic DBS check.