Job Overview
You are an IT apprentice with a good grasp of IT fundamentals. You're a geek at heart, love to play around with the latest technologies and are a self-starter with a real passion for learning everything there is to know about IT. You get a buzz from solving problems in a busy environment, and you understand the importance of excellent client service. You believe the world can be a better place through the effective use of IT and want to help make that happen.
You demonstrate a strong work ethic when it comes to managing issues for clients, with a keenness to learn and develop your skills. You are eager to engage in training so you can develop core skills for your future career in IT, as well as engaging in regular discussions with your manager and team to support your growth and success.
Responsibilities
- Become an SME in the Microsoft 365 and Office Suite.
- Provide first line analysis of all IT issues and ensure that SLAs are met.
- Answer telephone and email queries, and update requests.
- Keep customers informed of the status and progress of tasks and update tickets.
- Ensure the customer is satisfied with the resolution by placing a confirmation call.
- Assist with Windows and MAC hardware installations and configurations.
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- Work alongside other engineers to deliver top tier technical support, ensuring all steps and information is logged in our ITSM solution.
- Perform administrative tasks such as user account creation.
- Attend team and customer incident meetings and conference calls.
- Complete other service-related tasks as required by your manager.
- Aid the service by creating and maintaining documentation such as technical fixes and quick reference guides
- Attend all learning events and complete all apprenticeship assignments to a good standard, and on-time.
Qualifications
- Excellent verbal and written communication & interpersonal skills.
- Good general IT skills and a keen interest in technology.
- Able to work under pressure and respond to tight deadlines whilst prioritising workload.
- Reliable, disciplined, and team spirited, with the ability to work independently.
- Positive, enthusiastic, committed, and flexible attitude towards work, team members, and customers.
- Passion for delivering excellent customer service.
- Driven by growth, eager to learn, and ready to elevate your IT skills and expertise.
QUALIFICATIONS
GCSE minimum grade 4 in both English & Mathematics.
GCSE ICT is desirable but not essential.
This is a Level 3 Information Communication Technician Apprenticeship for a duration of 18 months.
Job Types: Full-time, Apprenticeship
Pay: From £22,000.00 per year
Work Location: Hybrid remote in London EC1N 8LE
