ICT Apprentice

This is an opportunity not to be missed, learning from industry professionals, gaining a qualification and scope to grow and develop in your role to kick-start your career within IT! You will have the opportunity to gain exposure to a diverse range of technologies, including operating systems, infrastructure, networks, telephony and cloud solutions

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

• Providing first line support to HDC users and elected members
• Use the HDC Service Desk software to manage calls
• Assist in the diagnosis of technical issues
• Undertake routine maintenance, such as patching and updates
• Assist in the management of the asset register and auditing of system records
• Working with cloud, networking and firewall issues
• Assist in the setup and distribution of new/replacement equipment to users
• Assist, where appropriate, in the delivery of change projects
• Create and maintain IT documentation

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Information communications technician (level 3) Equal to A level

• Your training will be delivered online, every 4-6 weeks in 2-day blocks