Business Support Officer (Apprenticeship Funding and Compliance)

Full time (35 hrs/wk), permanent

Split place of work between Horizons (Reading, Berkshire) and Home, with up to 30 days per year spent at Horizons

Salary range £27,000 to £28,000 pa plus benefits

We’re looking for a proactive and detail-driven Business Support Officer to join our growing Apprenticeship Business Management (ABM) team. As the Business Support Officer, you will be involved in a range of funding and compliance activities, aiding the effective operation of the University’s essential apprenticeship business processes.

This is an excellent opportunity for someone with strong administrative, compliance, or business support experience who is keen to develop a career in the apprenticeship and higher education sector. While experience of working with DfE/ESFA-funded programmes and apprenticeship funding rules is highly desirable, it is not essential. If you bring strong transferable skills, a keen eye for detail, and a willingness to learn, we will fully support your development through training and CPD.

Your accountabilities and responsibilities include:

Oversee, manage and be responsible for allocated aspects of the University’s apprenticeship business support operations
Work closely with employers and EPA Organisations to provide APC, gateway, and EPA data to ensure successful and timely completion of apprentice change of circumstance activities
Act as the first point of contact for all apprenticeship change of circumstance enquiries, taking the initiative to screen, allocate and prioritise emails, telephone calls and correspondence, taking appropriate action where necessary

Our main requirements:

GCSE Maths and English Language Grade C or 4 or above
Experience in a business support, administration, compliance or customer-focused role
Digital skills confidence: We use MS Office which includes Teams, Outlook, Word, Excel, and PowerPoint and several other systems/technology
Strong attention to detail and commitment to data accuracy

At University of the Built Environment we expect employees to demonstrate our values: Passion, Integrity, Excellence and Support. Student satisfaction and success are our main drivers, and our people consistently report high levels of employee engagement; your contribution will be valued should you join us.

We are a long-standing and leading provider of supported online education with a long-term ambition to be the world’s most sustainable university. At The London School of Architecture, our students study onsite. Staff wellbeing and work-life balance are a priority for us, with flexible working arrangements and a generous holiday allowance amongst some of our key employee benefits.

To view the full job specification and to apply, visit our careers site: Explore our current vacancies - University of the Built Environment

Vacancy closes on Wednesday 15 April 2026 at 17:00.

EQUALITY, DIVERSITY, AND INCLUSION

We champion equality, diversity, and inclusion in our workforce. We celebrate diversity and the strengths it brings to our staff body, our student community and our Board of Trustees, recognising that people are key to our success. Our aim is to attract, develop and retain a diverse workforce, therefore we welcome and encourage applications from all backgrounds.

University of the Built Environment

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Business Support Officer (Apprenticeship Funding and Compliance)

Business Support Officer (Apprenticeship Funding and Compliance)