CompanySDI Presence LLC is a leading IT services firm that leverages its strong team presence to advance clients toward a secure digital enterprise. With a 30-year corporate resume, SDI delivers multi and hybrid cloud infrastructure managed services, consulting and advisory solutions, work and asset management solutions, and application modernization and managed services. SDI serves major airports, utilities, commercial real estate portfolios, and government agencies across the U.S. Visit us at www.sdipresence.com and connect with us on X and LINKEDIN. Summary The Business Analyst will work under the direct supervision of a Project Manager or Subject Matter Experts (SMEs) to understand business and technical requirements and work with other SMEs to gather system requirements, document business process workflows, develop test plans and oversee system testing, assist with project coordination, e.g., planning, deployment, and reporting. This individual will also assist with ensuring that deliverables meet CHP standards and expectations. The successful candidate may work on multiple projects simultaneously and be a collaborator. SDI Presence Offers:

A Competitive Salary Range: $90,000 - $110,000
- Base salary may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonuses or commission
Medical, Dental, Vision, company-provided Life Insurance, Short and long-term disability. Matched Retirement Savings, Wellness Program, Paid time off and much more!

Responsibilities

Assist with identifying and documenting CHP requirements through customer interviews, workshops, and review of project documentation.
Ability to assess, document, and communicate current and future processes and methods.
Support business and technical function analysis and process mapping.
Documentation responsibilities to include new process documentation, user and system Business Requirements Documents (BRDs), functional / Non-Functional Requirements, process maps (current/future state), data flow diagrams, traceability matrices.
Coordinate requirements validation and sign‑off with CHP stakeholders, vendors, and project leadership.
Create and present reports or presentations as requested by the Project Manager.
Perform data analysis to identify issues, trends, and opportunities to improve processes.
Support deployment readiness activities including cutover planning, training coordination, and operational handoff.
Support vendor and system coordination with stakeholders and technical teams.
Ability to operate effectively in structured, mission‑critical environments.
Demonstrate professionalism when working with sworn personnel, dispatch staff, and executive leadership.
Strong facilitation skills with the ability to manage diverse stakeholder perspectives.
Hybrid work assignment; minimum three days in the office per week.

Requirements - Mandatory

Due to the exposure to Criminal Justice Information (CJI), background clearance is required.
Possess a Bachelor’s Degree. Additional qualifying experience may be substituted for the required education on a year-for-year basis.
Minimum of five (5) years of experience applying analytical processes on IT projects. At least three (3) years of that experience must have been in business systems analysis and design.
Minimum of five (5) years of experience that includes running workshops to identify needs, requirements, processes, or priorities.
Minimum of five (5) years of experience with creating test plans and validation of
software and/or hardware solutions.
Minimum of five (5) years of experience developing, coordinating, and implementing methodology and scope for multiple complex projects.
Minimum of five (5) years of experience with strong analytical and research techniques to identify gaps and inconsistencies within existing practices.
Minimum of five (5) years of experience performing requirements analysis,
documentation, and quality assurance for each deliverable.
Strong skills in Microsoft Office (Excel, Word, PowerPoint, Visio, and Project).
Requirements and workflow documentation tools
Familiarity with issue tracking or project collaboration tools (e.g., SharePoint, Teams) preferred.
Knowledge of principles and practices of project management and organization change management.
Proven analytical and problem-solving background.
Strong oral and written communication skills to assist with development of project deliverables and participate in CHP presentations.
Ability to work independently at an elevated level of accuracy with great attention to detail.

Requirements – Desirable

Experience with large-scale projects in a public safety environment.
Experience in a Law Enforcement dispatch environment.
Experience with Computer Aided Dispatch/Mobile applications, audio recording systems, 9-1-1 systems, and radio communications systems.
Experience with Geographic Information Systems

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Equal Opportunity Employer Statement 
SDI Presence is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. SDI Presence makes hiring decisions based solely on qualifications, merit, and business needs at the time.  Staffing Firms 
SDI Presence does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between SDI Presence and the recruitment agency or party requesting payment of a fee. 

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