About the company:

SAGE is a global academic publisher of books, journals, and a growing suite of library products and services. They publish more than 1,000 journals, more than 800 books a year, reference works and electronic products covering business, humanities, social sciences, science, technology and medicine. SAGE also owns and publishes under the imprints of Corwin Press, CQ Press, Learning Matters, and Adam Matthew Digital.

About the role:

Sage are seeking a dedicated and enthusiastic ICT Apprentice to join their team. The successful candidate will play a key role in the SharePoint clean-up and rebuild project, as well as managing support tickets and collaborating closely with the End User Support team. This is an excellent opportunity for someone looking to gain hands-on experience in a dynamic IT environment while developing skills in SharePoint administration and end-user support.

Main Responsibilities:

Work with various departments to understand SharePoint needs and implement suitable solutions.
Contribute to the redesign and rebuild of SharePoint sites to improve usability, functionality, and user experience.
Handle support tickets related to SharePoint and other ICT issues, ensuring timely resolution and excellent customer service.
Assist in the clean-up of existing SharePoint sites, including data organization, archiving, and deletion of redundant information.
Provide administrative support for the Productivity Technology team.
Collect data and provide initial data analysis on relevant reports.
Promote best use of SAGEs internal collaboration environments to enhance teamwork and communication.
Providing in-person and virtual support to staff working in the office and remotely.
Attend weekly team meetings either in-person or virtually.
Escalate complex issues to senior team members when necessary.
Maintain accurate documentation of SharePoint configurations, processes, and user guides

Skills:

Effective communication and the ability to work well with colleagues at various levels
Flexibility and the ability to work independently and take initiative.
Collaborating effectively with team members to complete tasks and projects.
General interest and understanding of technology with solid research skills.
Good attention to detail with a customer-focused approach and a commitment to providing high-quality support.
The ability to identify issues and find effective solutions and the drive to complete tasks without constant supervision
Experience of Microsoft Office 365 suite.

Entry Requirements:

You’ll need to attend an online interview with our Talent Team and pass initial assessments in maths and English once you have completed your registration.
You will need to be within a commutable distance to the office location listed.

Additional Benefits include:

Access to LDN's Apprentice Community
LDN Personal Development Opportunities
LDN Social Events
LDN Apprentice of the Month Prizes
Excellent Career Progression
Access to Student Discount

Job Types: Full-time, Apprenticeship

Pay: £23,000.00 per year

Schedule:

Monday to Friday

Education:

GCSE or equivalent (required)

Work Location: In person

Reference ID: SAGE006
Expected start date: 16/12/2024

SAGE Publishing

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