Description

ESSENTIAL DUTIES AND RESPONSIBILITIES

Responsibilities

The IT Project Manager / Business Analyst leads the discovery, design, and implementation of RiseBoro’s technology platforms, from planning through successful launch and organizational adoption. Reporting to the Vice President IT, this role bridges the gap between business stakeholders, IT, and vendors to ensure requirements are clearly defined, workflows are optimized, and solutions are delivered on time, within scope, and aligned with organizational goals. This hands-on, collaborative professional will also act as a Business Analyst, reviewing and documenting current business processes, identifying improvements, and serving as a connector between business teams and IT. Specific duties and responsibilities include:

Business Analysis & Requirements

Review business processes to gain a complete understanding of current workflows, challenges, and opportunities.
Identify and document improvements; translate them into clear, actionable system and process requirements.
Define all decisions that need to be made, who the decision-makers are, and what information will support those decisions.
Develop detailed process maps, user stories, and functional specifications.
Collaborate with business and IT teams to validate requirements and solution feasibility.

Collaboration, Training & Governance

Act as the liaison between business users, IT leadership, and external vendors.
Communicate clearly and proactively with a wide variety of stakeholders.
Lead or support end-user training, ensuring the organization is ready for new or improved platforms.
Contribute to the continuous improvement of project delivery templates, standards, and methodologies

COMPETENCIES

Strong understanding of business analysis disciplines.
Proven experience conducting requirements gathering, workflow documentation, and solution validation.
Proficiency in project management tools (i.e. ms project, asana,)
Excellent communication, active listening, and facilitation skills.
Strong analytical and problem-solving skills; comfortable working with incomplete or conflicting information.
Understanding of compliance (HIPAA, PHI, HUD) and cybersecurity best practices preferred.
Proven ability to coordinate across business, IT, and vendor teams to achieve shared goals.
Accountable & Results-Driven: Takes ownership for successful outcomes.
Technically Fluent: Understands data flows, integration points, and platform architecture.

Education Experience

Bachelor’s degree in Information Systems, Business Administration, or related field (Master’s preferred).

4-6 years of experience managing technology implementations or business process improvement projects.

Qualifications

Equal Employment Opportunity (EEO)/Affirmative Action Policy Statement

It is the policy of RiseBoro to provide equal employment opportunity to all employees and applicants for employment. No individual will be discriminated against on the basis of race, color, age, creed, religion, national origin, citizenship status, political or union affiliation, marital or partnership status, sex, sexual orientation or affectional preference, gender identity, familial status, genetic information or predisposition or characteristic, disability, status as a victim of domestic violence, status as a veteran or member of the U.S. military and related obligations, or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including but not limited to, recruitment, hiring, job placement, compensation, benefits, training and apprenticeship, employee development, promotion, demotion, discipline, transfer, lay-off and recall, and termination. RiseBoro makes reasonable accommodations based on religion and/or disability as required by law, and requests for accommodation are to be directed to the Human Resources Department.

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