Job Introduction

Pinnacle Group are looking for a customer‑focused Housing Administrator to join our Homes Division, supporting the delivery of high‑quality housing management services. In this fast‑paced and varied role, you will act as a central point of contact for residents and stakeholders, responding efficiently to enquiries and ensuring seamless operational support across a wide range of housing functions.

Our Homes Division delivers trusted housing management services across Affordable, Private Rented and Leasehold properties. We work with local authorities, registered providers and investors to support thriving communities.

The ideal candidate will be proactive, organised, and confident in managing diverse customer needs, often under pressure. You will demonstrate strong communication skills, excellent attention to detail, and the ability to prioritise effectively in a busy frontline environment. A positive attitude, a willingness to learn and a commitment to delivering exceptional service are essential.

Who we are

Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.

We’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.

Who we’re looking for

We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.

Key Responsibilities

Manage all front‑line customer enquiries across reception, phone, email, social media and other channels, ensuring accurate responses and encouraging customer feedback.
Support tenancy and housing management activities including low‑level arrears queries, tenancy changes, arranging access/inspections and maintaining up‑to‑date records.
Ensure all contractual requirements and KPIs are met by accurately monitoring data and logging/acknowledging complaints, correspondence and member enquiries within required timescales.
Build effective working relationships with clients, residents and key stakeholders to create a positive impression of the services delivered.
Provide comprehensive administrative support to Senior Housing Managers, including logging invoices, organising tasks, and preparing or presenting reports.
Support repairs and property maintenance activities by accurately logging issues, processing enquiries and liaising with contractors or internal teams.
Contribute to service and contract improvements by supporting the Area Housing Manager, participating in meetings, forums and community events, and maintaining operational procedures.

Key Requirements

Ability to work in a fast‑moving, pressurized frontline housing environment, handling complex issues and competing priorities.
Ability to produce and present comprehensive professional reports clearly and concisely to a diverse audience.
Ability to use initiative and make accurate, timely decisions when under pressure.
Ability to interpret and analyse data and performance information, identifying issues and required solutions.
Strong interpersonal skills with the ability to communicate effectively at all levels, both individually and in group settings.

Our Offer

The more diverse our workforce, the better we can adapt to and reflect the needs of our customers.

We welcome applications from all backgrounds – particularly from those who represent the communities we serve.

As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.

We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers

Maternity/paternity packages
Flexible Working Arrangements
Life Assurance
Enhanced Pension Scheme
Additional Annual Leave
Private Medical Insurance
Cycle to Work Scheme
Employee Assistance Programme
Retail Discounts
Childcare Assistance
Season Ticket Loans
Sick Pay Schemes
Personal Development Plans

Pinnacle Group

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