*THIS IS AN OFFICE BASED ROLE*

Are you friendly and wish to work in a ‘technology evolving’ fast paced IT environment?

This is an exciting opportunity to join the world’s market leader in the highly specialised area of probate debt recovery.

As a member of the IT Helpdesk at Phillips & Cohen Associates, you will be part of a Service Support team responsible for delivering first-class technical support primarily across our UK Office but can include our Global Offices. You will ensure high levels of customer satisfaction, resolving helpdesk escalated issues and ensuring SLAs are met.

This role features the Apprenticeship Career Path – 6-month reviews with salary accelerator.

The Role:

We are looking to fill this post with someone what wants to gain new skills by working with an experienced team within a cutting-edge financial environment and in a great location by Salford Quays. Full support for I.T. Apprenticeship training with options of paths for:

IT Cloud Support Specialist
Cyber Security Specialist

From there, you’ll continue to grow your career with us.

Responsibilities/Key Tasks:

Provide ‘hands-on’ user desktop support through remote desktop support, e-mail, telephone & face to face.
Review and resolve Helpdesk support tickets and escalate to 2nd and 3rd line Support teams.
Supporting and managing Client / Server applications, assisting with systems support, including system backups.
Supporting ‘Server to Desktop’ technologies e.g., Citrix XenApp/XenDesktop
Assisting IT / MIS teams in providing 1st and 2nd line support to end users.

The following experience is beneficial but not essential:

You will have knowledge of some of the following:

Desktop: Microsoft Windows 10.
Servers: Microsoft 2016 Server and above.
Microsoft: Microsoft Office 2016 & Office 365.
Virtualisation: VMware, VirtualBox, Microsoft Hyper-V

Along with the following skills:

Excellent Communication – both written and verbal, with attention to detail.
A consistent professional approach to all tasks.
The ability to remain calm, confident, and knowledgeable will be critical to your success in this role.
Ability to work proactively, establish good working relationships and think strategically.
Excellent troubleshooting skills.
Willing to share techniques and skills with peers.
Be self-motivated and consistently looking to learn new technologies.

What's in it for you?

Full training and support by our friendly team
Career accelerator with development path and 6monthly pay reviews
Luxurious office environment in a superb location
31 days holidays per year including 8 bank holidays
Reserved secure free car parking spaces available
Comprehensive benefits and discounts package
Healthcare Scheme*
Company pension plan
Life Assurance*
Salary Sacrifice Electric Car and Cycle2work schemes*

* after introductory period

Working Pattern – 37.5 hours per week based on a shift rota

Monday – Thursday (Alternating 8am-4pm and 12pm-8pm)

Friday (Alternating 8am-4pm and 9.30am-5.30pm)

Saturday* (9am-1pm – working one in four Saturdays)

Phillips & Cohen Associates

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