About Kit Keeper
Kit Keeper is a fast-growing student services startup specialising in storage and shipping. We make university life easier by offering convenient, safe, and affordable storage and shipping solutions through an all-in-one online booking portal.

Why Join Us?
Be part of an award-winning startup in rapid expansion. Your contributions will have an immediate impact, shaping the company’s future.

The Opportunity

Start Date: April 2025 – October 2025
Schedule: Monday – Friday (with occasional rotating Saturday during peak times)
Pay: Living Wage (£12.60 per hour)
Location: Fully remote with occasional travel

The Role
Supporting our Operations team to enhance customer experience and manage daily operational logistics.

Responsibilities:

Assist the Operations Manager in overseeing logistics.
Coordinate with couriers to ensure timely box and suitcase collections/returns.
Communicate with customers via phone, email, and chat to provide updates and resolve queries.
Maintain customer satisfaction by adhering to processes while going the extra mile.
Track shipments and ensure data accuracy.
Collaborate with the logistics team to resolve issues and optimise planning.
Support the sales team in driving repeat business.
Enhance brand reputation by generating referrals and 5-star reviews.
Assist in improving customer experience and operational processes.

Ideal Candidate:

Organised and detail-oriented.
Tech-savvy and eager to learn new tools (experience with Excel, Hubspot, Intercom, Notion, and Slack is a plus).
Strong communicator, fluent in English (additional languages desirable but not essential).
Confident and engaging in customer and partner interactions.
Proactive in problem-solving and decision-making.
Motivated by continuous improvement and innovation.
Comfortable handling multiple tasks within the operations team.
Adaptable, with a can-do attitude and willingness to learn quickly.
Able to work independently and present key findings clearly.
A reliable team player in a fast-paced environment.

Skills You Will Gain:

Operational Excellence: Streamlining processes for efficiency.
Data Management: Using insights to drive improvements.
Logistics & Warehouse Management: Coordinating partners, couriers, and storage providers.
Communication: Effectively liaising between teams and partners.
Software Proficiency: Learning Hubspot, Slack, Notion, Aircall, and other tools.
Customer Experience: Enhancing customer journeys and service quality.

For any questions, contact us at operations@kitkeeper.co.uk.

Kit Keeper Ltd

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