About the role:

The Level 3 Apprentice – Plumbing and Heating Technician will support the Field Engineering team in the installation, commissioning, maintenance, and repair of plumbing and heating systems associated with communal and district heat networks. The role combines practical on-site work with structured off-the-job training to achieve the Plumbing and Domestic Heating Technician Level 3 Apprenticeship Standard.

Most of the apprenticeship is spent working, you’ll learn on the job by getting hands-on experience.

Duties and responsibilities:

Installation and Maintenance

Assist in the installation of heat interface units (HIUs), pipework, radiators, valves, and associated controls within residential properties.
Support routine and reactive maintenance tasks in relation to heat network systems.
Contribute to commissioning and testing of plumbing and heating installations.

Technical Support

Aid in the diagnosis and rectification of faults in customer and network-side heating systems.
Follow technical drawings, wiring diagrams, and manufacturers’ specifications under supervision.
Record and report technical issues encountered during site work.

Compliance and Safety

Work in accordance with relevant health and safety legislation, company policies, and risk assessments.
Follow standard operating procedures to ensure consistent service delivery and safety standards.
Maintain cleanliness and organisation of tools, equipment, and work areas.

Learning and Development

Attend all scheduled off-the-job training as part of the apprenticeship programme.
Complete all required coursework and assessments to achieve the Level 3 apprenticeship standard.
Engage with mentors and supervisors to develop technical and professional skills.

Customer Interaction

Interact professionally with residents, clients, and site personnel during on-site activities.
Represent the company in a courteous and responsible manner.

Location and working hours:

4 days on-the-job working + 1 day at college per week.
30-minute lunch break & two 15-minute breaks (unpaid) during each working day.
Office location: Moorgate, London (WeWork)
College: Westminster College, London
Field-based role with travel to customer properties.
Manual handling and physical tasks required.

Required skills and attributes:

The candidate will have the following experience and qualifications:

Minimum GCSE Grade 4/C or equivalent in English and Maths.
Interest in plumbing, mechanical systems, and low-carbon technologies.
Ability to follow instructions and learn new technical skills.
Good communication and interpersonal skills.
Willingness to travel between multiple work sites and training locations.

In addition, the candidate will ideally have:

Prior exposure to plumbing or heating work (e.g., school-based project, work experience).
Awareness of sustainability and energy efficiency principles.

Benefits:

Salary: £17,500 per annum.
Holiday Allowance: 25 days of holiday per year, plus English bank and public holidays.
Employee Assistance Programme (EAP): Free, confidential support available for personal and professional challenges.
Corporate Social Responsibility (CSR) Programme: "DO RIGHT WITH INSITE" provides up to 2 paid days off per year for volunteering with company-led initiatives.
Probation Period: 26 weeks as standard.
Social Events: Regular company social events, including an annual Summer Party and Christmas Party.
This benefits package offers a vibrant and supportive work environment, with opportunities for professional growth, work-life balance, and community engagement.

About Insite:

Established in 2009, Insite Energy is a dynamic, fast-growing company that provides services to heat network suppliers in the UK. The services provided include metering & billing of residential customers, the installation (and retrofit) of credit billed and pay-as-you-go equipment, and ongoing maintenance and management of the heat network schemes.

We pride ourselves on our commitment to working as one team to put the customer and client first, delivering a reliable, competitive, and professional service. We are tireless in our efforts to be the best at what we do, which is reflected in our Trustpilot rating. With just over 70 current employees, we are small but mighty, delivering more by working together.

At Insite Energy, we embrace diversity and inclusion. We value all backgrounds, identities, and experiences. We're committed to providing equal opportunities for all and offering reasonable adjustments to ensure accessibility and inclusivity throughout the application process and in the workplace.

Our Values:

Community

Innovation

Excellence

Sustainability

Insite Energy

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Heating and Plumbing Technician Apprentice