Salary Scale:NICS AA £25,796 per annum

Location: Skainos Centre, Belfast

Contract:Full time, fixed term up to 12 months

We are recruiting for a Helpline Intern with ambition to progress within the housing advice sector and help us achieve our vision and mission.

About the role

You will work closely with the Helpline team, supervised by our Helpline Coordinatorsto:

provide specialist, comprehensive, holistic advice and support on the core areas of housing issues, homelessness and housing debt via face-to-face, telephone and digital channels
develop effective working relationships with service users, external agencies and stakeholders
develop your knowledge, skills and behaviours to progress to a Helpline Adviser role

To succeed as a Helpline Intern, you will need:

dedication to your learning and development journey and have a desire to learn quickly
to be energetic about new opportunities to deepen your understanding of the organisation
to be self-driven and passionate about achieving positive outcomes for our clients
to be willing to take on responsibility and use your initiative

This role is available on a full-time basis (37 hours), for up to 12 months, and will be based in the Housing Rights office.

The successful candidate may be offered a role as Helpline Adviser, subject to funding and satisfactory completion of the six-month probationary period.

The successful candidate must be eligible to work in the UK. This role is not suitable as a placement.

You will gain:

recognised level 3 qualification within the advice sector
improved level of knowledge in housing and generalist advice
excellent support and guidance from colleagues, supervisors and managers
work experience in a diverse environment
regular feedback on your work and progress
skills such as call handling, questioning, empathy, resilience, de-escalation, use of interpreters, case recording
improved awareness of the impact of housing issues and homelessness in Northern Ireland

About you

You will bring:

evidence of a higher education qualification in housing, law, or related discipline achieved on or before September 2026
experience of dealing with members of the public by telephone, online or on a face-to-face basis, in a customer service environment
skills in the use of MS Office applications e.g. Outlook, Teams
demonstrated ability to communicate effectively both verbally and in writing
good interpersonal and teamwork skills
ability to work with accuracy and attention to detail

About Housing Rights

Housing Rights has been helping people in Northern Ireland deal with housing and homelessness problems since 1964. We help people with their housing and homelessness problems through our helplines and advice work.? We use their experiences to bring change and improvements with our policy work. We educate and inform others working in the housing and advice sectors to help their clients.??

All our work helps us to achieve our vision 'when everyone has a home'.???

What we can offer you

We offer our people the following:

hybrid and flexible working arrangements to support life-work balance
tailored learning and development plans to help you grow in your career
a generous 25-day annual leave allowance, plus 12 public holidays (pro rata)
enhanced family-friendly policies to support your journey with us
a comprehensive employer pension scheme with free life assurance
free parking and an accessible office location
fun staff events to foster team spirit and engagement
employee wellbeing services to support your health
a supportive, inclusive, and collaborative work environment
a values-driven culture where your contributions truly matter

The closing date for this post is 3 March 2026 at midday.Late applications will not be accepted.

Housing Rights greatly values diversity and we actively encourage applications from all sections of the community.

Housing Rights Service

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