Division: Fashion Retail Academy Hours:

Full-Time Working Pattern: Monday to Friday (37 hours)

Contract: Permanent

Location: FRA Academy: Electra House – London, Moorgate EC2M 6SE

About EFI Group

EFI Group has a bold mission to transform lives, careers and industries through pioneering, industry-led education in fashion, beauty and apprenticeships. Our vision is to deliver exceptional learning experiences, driven by innovation, inclusion, employability, and excellence.

About the role

As part of the FRA's commitment to delivering the highest quality learning experience across our Apprenticeship provision, we are seeking an experienced and motivated Apprenticeship Operations Manager to lead and oversee the effective, efficient, and impactful administration of the department.

This is a pivotal role responsible for ensuring the smooth running of apprenticeship administrative operations, with a strong focus on quality, consistency, and continuous improvement. You will manage all aspects of apprenticeship-related administration while also coaching, training, and supporting a team of Apprenticeship Coordinators and Administrators.

This role offers an exciting opportunity to join the FRA at a key stage of its growth and diversification strategy. The successful candidate will play an important part in shaping and strengthening operational excellence, helping to ensure outstanding outcomes for both learners and employers.

About you

Qualifications: Relevant professional qualification in education and/or business administration or related subject (or equivalent) and Level 2 qualifications or equivalent in English and Mathematics (GCSE grade C/4 or above).

Experience: Demonstrable experience working in HE/FE administration within a large, complex organisation, including team management, and effective use of student records systems or similar databases.

Expertise: Strong knowledge of academic administration processes and policies and of effective customer service principles and best practice in education administration.

Skills: Excellent communicator with strong organisational, leadership, and relationship management skills, able to manage priorities, lead teams, and maintain strong attention to detail in a fast-paced environment.

Values: You will be a self-motivated professional who demonstrates a strong commitment to maintaining a positive, collaborative, and student-centred approach, with a clear focus on customer service and supporting learner success.

If you feel your skills and experience would fit well within our team and you meet many, but not all of our listed qualifications for this role, please apply or get in touch with our Recruitment Team to discuss further.

Why The EFI?

We foster a culture where our team members can lean on each other, recognise each other, and celebrate together!

At EFI, we prioritise your growth and wellbeing with a range of fantastic benefits, including:

Funded Professional Qualifications: Support for personal and professional development, including a personal growth allowance of £400 annually, paid for professional qualifications, LinkedIn Learning access and annual CPD.

Generous and Flexible Leave Options: A range of enhanced leave options, including birthday and celebration leave.

Market-Leading Family-Friendly Pay: Including six months of fully paid maternity, adoption, and shared parental leave.

Monthly Wellbeing Allowance: Including a customisable monthly wellbeing allowance of £50, and funded counselling/CBT through Education Support Employee Assistant Programme.

Pension: We offer a 5% employer pension contribution, supporting you in planning for your future.

To explore the full range of our benefits, please click here.

Salary: From £35,550.00 to £42,750.00 per annum, subject to qualifications and experience

How to apply/Next Steps:

Click 'Apply for this job' to submit your application.

Closing Date: 8am on Wednesday, 27 May 2026

Interviews/Recruitment Day: Monday, 8 June 2026 in-person at FRA Academy: Electra House, Moorgate, EC2M 6SE

More Information/Contact us:

For more information about the EFI Group, visit our EFI, FRA, EFI Training websites and refer to the job description.

Please contact recruitment@efigroup.ac.uk for further information.

The EFI is fully committed to safeguarding and promoting the welfare of young people and vulnerable adults. Candidates offered positions will be required to undergo thorough safeguarding background checks as a condition of the offer.

Thank you for sharing our values and commitment to student safety.

FASHION RETAIL ACADEMY

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