Quality Improvement Officer - Apprentice Provision

Permanent, Full Time

£30,585 to £35,982 per annum

Location: Chelmsford

Working Style: Fixed-base worker

Closing Date:23rd May 2026

The Role

The Quality and Improvement Officer supports the delivery of Adult Community Learning's Quality and Improvement Strategy by coordinating activity that drives excellence across teaching, learning and assessment for Apprenticeships and employer based learning provision or Vocational and academic qualifications.

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The Opportunity

Adult Community Learning (ACL) is ECC's provider of lifelong learning experiences for Essex residents. ACL offers qualifications to help people move nearer to, enter or progress within the workplace or gain skills to enhance life chances. The service focuses many of its programmes and activities on the hardest to reach communities within Essex. ACL learners have access to a diverse range of accredited and non-accredited courses which encourage creativity, healthy lifestyles, social inclusion and engagement.

The Quality and Improvement Officer supports the delivery of ACL's Quality and Improvement Strategy by coordinating activity that drives excellence across teaching, learning and assessment. The role monitors and reports on quality-improvement actions, impact evidence and learner outcomes in line with Ofsted EIF, wider quality-assurance expectations and accordance with national and regional funding regulations. The role works collaboratively across curriculum sectors, workforce development and learner-support teams to embed a culture of continuous improvement and accountability.

The post holder will need strong organisational and analytical skills to monitor quality-improvement actions and report on impact evidence accurately. They will operate in a dynamic environment, balancing short-term compliance tasks with medium-term improvement planning, and will work within clear frameworks while collaborating across sector, workforce development, and learner-support teams. Excellent communication and relationship-building skills are essential to share findings and influence practice. The role requires attention to detail, resilience, and the ability to interpret data to inform decisions

Accountabilities

Coordinate quality-improvement plans (QIPs) and ensure accurate tracking of progress and impact to support quality improvements and enhanced learner outcomes.
Collate and analyse learner feedback, performance data and observation outcomes to support in identifying trends, inform decision-making, and drive continuous improvement.
Provide high-quality evidence and analytical insight to strengthen self-assessment reporting (SAR) to ensure compliance with regulatory frameworks and alignment with organisational priorities
Facilitate quality reviews, audits and deep dives to identify best practice and improvement priorities, identifying best practice and prioritising areas for development to enhance service delivery.
Support sector and service teams to develop, implement and monitor action plans that address identified improvement priorities and deliver tangible benefits for learners.
Support sector teams, to meet the requirements of external quality assurance with a range of awarding organisations, strengthening compliance, improving consistency of delivery, and securing positive outcomes.
Produce reports and dashboards evidencing the impact and effectiveness of improvement activities which support and informs future planning.
Contribute to workforce development through sharing insights and best practice across teams, contributing to professional development and embedding a culture of continuous improvement.
Work closely with Digital, Learning Support and Sector Leads to ensure alignment with Ofsted EIF 2025 and compliance with national and regional funding regulations.
Specific individual and shared objectives defined annually within the performance-management framework.

The Experience You Will Bring

Educated to RQF Level 4 or above, with qualification in education or quality, and ideally formally evidenced training in performance management or data analysis, or equivalent by experience.
Evidence of CPD and expert knowledge in relevant professional area such as quality improvement, curriculum development, or educational compliance.
Proven experience in coordinating quality assurance or improvement activities.
Strong analytical and reporting skills with attention to detail with the ability to interpret data accurately and present findings clearly to inform decision-making.
Understanding of current Ofsted Education Inspection Framework (EIF) and national funding compliance frameworks.
Excellent communication, collaboration and influencing skills with the ability to build effective relationships and drive improvement across diverse teams.
Commitment to safeguarding, inclusion and continuous professional development.

Why Essex?

As one of the largest and most dynamic UK local authorities, Essex offers a stimulating public service environment. Covering over 1,420 square miles and serving 1.8 million residents, we're committed to transformational change and delivering better quality at lower cost. Recognised in the top three of the latest IMPOWER index for productivity, we ensure everyone matters in Everyone's Essex. With flexible working options and a focus on innovation, whether you are looking to develop your career or contribute to the local community, Essex is the ideal place for you.

In February 2025, Greater Essex was accepted onto the Government's devolution priority programme, which will see local authorities in Essex work towards establishing a Mayoral Combined County Authority by May 2026. You can read more about devolution and local government reorganisation (LGR) on our careers site.

Essex County Council is proud to be a Disability Confident Leader. We're committed to interview all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. Please speak to our Recruiters if you require any reasonable adjustments during the process. We're also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying.

Once you've secured your role within Essex County Council you will receive many great employee benefits, including support for unpaid carers and flexible working arrangements to accommodate their needs.

At Essex County Council, we value integrity and ethical behaviour. We kindly ask that you embrace our code of conduct and the Nolan principles, including throughout the recruitment process. Your commitment to these standards helps us maintain a positive and respectful workplace for everyone.

As part of employment with Essex County Council (ECC) should your role require a DBS check you will be required to register with the DBS update service. The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate. This is an annual subscription, and you will be responsible for ensuring this is maintained. For further information on the DBS update service please go to https://www.gov.uk/dbs-update-service

Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment.

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If you have queries on this role or require anything further, please email resourcing.team@essex.gov.uk

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Quality Improvement Officer - Apprentice Provision