Exceptional Service, Endless Improvement, Passionate People, and Honest and Forthright. Guided by our values, we foster a culture of growth, balance, and belonging where every team member can thrive.

We are excited to welcome a new group of trainees to our exceptional team for a 90-day program starting in January 2026.

Participate in our 12 week, in-house IT Trainee Program, designed to provide hands-on experience in:

Our customer service approach
Active Directory user and group management
Printer and peripheral installations
New desktop setups
Office 365 administration
Basic server maintenance and administration
Customer network audits
First-level security incidents (phishing, SPAM, Dark Web alerts)
Responding to client tickets via phone and email

Responsibilities

Support administrative and general office tasks
Assist with IT services and projects, including on-site deliveries and equipment drop-offs
Help maintain an organized office environment and support team efficiency
Learn and navigate our ticketing system, a key part of our business operations
Complete self-paced technical training modules and certifications

Requirements

Availability to work full-time (40 hours per week) for the full 90-day program
Associate, Bachelor's, or Graduate degree in Information Technology—or equivalent hands-on experience
Technical certifications such as CompTIA Server+, Security+, Network+, or Microsoft certifications (MS-900, SC-900, AZ-900)
Prior experience in a help desk or related IT environment (preferred)
Strong motivation to learn and advance professionally
Excellent organizational, time management, analytical, and problem-solving skills
Clear written and verbal communication abilities
Proficiency in Microsoft Office
Must be 18 years of age or older
Must have unrestricted authorization to work in the U.S.

Benefits

Paid internship
Paid training and certifications
Weekly check-ins to track progress and provide mentorship
Small class size (5-6 participants) for personalized support
Opportunity for a full-time role as a Desktop Support Specialist upon successful completion of the program

Commitment to Inclusion:

Charles IT is an equal opportunity employer committed to fostering an inclusive and respectful work environment. We welcome diverse backgrounds and perspectives and do not discriminate based on any protected characteristic.

Charles IT

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