Apprenticeship Housing Officer

Permanent full time

Grade 3: Grade 3 -£27,254 - £33,699

Are you ready to kickstart your career in the housing sector? We’re offering exciting apprenticeship opportunities designed to equip you with hands-on experience, industry-recognised qualifications, and a clear pathway to a rewarding future. Whether you're passionate about, property management, housing legislation and helping to shape communities these roles provide the perfect blend of learning and earning.

This is an exciting opportunity to join our Housing Management team, supporting our council tenants and overseeing the management of our 59,000 council properties.

City Housing is embarking on a transformation journey to improve the services provided to residents, a front facing customer role, you will be the main contact for our tenants and will deal with a wide range of issues to enable residents to sustain their tenancies. You will be responsible for conducting tenancy visits, dealing with low level anti social behaviour, resident engagement and addressing ongoing tenancy issues.

This role is very much about working with our residents, the community, and partners within your designated locality to deliver an excellent Housing Management service. You will be expected to work face to face with customers and provide a visible presence within your area.

As part of your apprenticeship program, you will need to dedicate one day per week to study for your apprenticeship qualification.

Utilise mobile technology to deliver efficient and proactive customer service.

Collaborate with various stakeholders to meet customer involvement objectives and manage stakeholders within a specified area, attending community meetings when necessary.

Develop strong and effective relationships with customers, identify their needs and aspirations, provide targeted support, and use customer intelligence to enhance tenancy sustainability.

Offer clear, supportive, and accurate social housing advice to customers, colleagues, and other stakeholders, including signposting where necessary, to ensure awareness of services and effective case progression and resolution.

Work with customers to address and resolve issues and complaints, coordinating with the Customer Complaints Team to resolve escalated complaints as needed.

Encourage customer participation in key decision-making processes through our Tenant involvement boards to ensure service delivery meets their needs.

Keep accurate records using appropriate systems, ensuring the integrity and quality of Social Housing service data, to facilitate regular analysis and reporting as required.

Take responsibility for organising your work, prioritising objectives to meet organisational goals, focusing on being self-directed with customers' needs and requirements as the primary consideration to improve the areas under your responsibility.

Join a supportive team, gain real-world skills, and make a lasting impact in your community. Don’t miss this chance to build your future— apply now and take the first step toward a career that makes a difference!

Job Description - Apprenticeship Housing Officer Level 3 Grade 3 v2.0 (1).docx

Birmingham City Council

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