Atlas is a nationwide leader in civil engineering, materials testing and geotechnical consulting services for environmental, industrial and infrastructure construction projects. Headquartered in Austin, TX, Atlas currently has over 3,500 employees with offices throughout the US, including Alaska & Hawaii. It’s no accident that Atlas creates a better experience for infrastructure and environmental projects. It’s how we are built – with the best people in the industry, with the reach and expertise to help at any and every step of the project, and with a heart-led approach that puts quality and safety at the center of everything we do. We’re just built to be better. We are a great company.

We are seeking a highly skilled, detail-oriented, and motivated IT Technical Support Specialist to join our dynamic team in a full-time, on-site role based in Los Angeles, CA. This role offers the opportunity to provide vital IT support to our team, ensuring that our systems run efficiently and that users receive top-tier assistance with their technical needs.

Key Responsibilities

System Monitoring & Maintenance:
- Monitor and maintain computer systems, networks, and infrastructure to ensure optimal performance and minimize downtime.
- Regularly perform system checks, updates, and troubleshooting to ensure all hardware and software are up to date and functioning correctly.
Technical Support & Troubleshooting:
- Provide technical support through various channels (email, phone, in-person) for issues related to software, hardware, connectivity, and programming.
- Diagnose and resolve issues efficiently, ensuring minimal disruption to workflow and productivity.
- Set up and configure new systems, software, and hardware, ensuring smooth implementation and integration for end users.
For Senior-Level Role:
- Lead and manage the help desk team, overseeing daily operations and performance.
- Evaluate team performance, develop and implement customer service standards, and ensure that the team is meeting productivity goals.
- Review, test, and implement technical solutions to enhance productivity and streamline internal processes.

Minimum Qualifications

Education:
- Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.
- Relevant professional certifications (e.g., CompTIA A+, Microsoft Certified IT Professional or similar) are a plus.
Experience:
- 0-5 years of experience for Junior Level – Providing general technical support for end users in a professional setting.
- 5-10 years of experience for Mid-Level – Advanced troubleshooting and support experience with the ability to handle more complex technical issues.
- 15+ years of experience for Senior Level – Extensive experience in IT support, with a focus on managing help desk operations and implementing solutions to improve overall IT service delivery.

Compensation

$30hr-$60hr

The expected salary range for the position is displayed in accordance with the state’s law. Final agreed upon compensation is based upon individual qualifications and experience.

Benefits

Atlas offers a comprehensive benefit program to meet the diverse needs of our employees. Depending on your employment status, Atlas benefits include health, dental, vision, life, AD&D, voluntary life / AD&D, disability benefits, leaves of absence, 401k, paid time off, paid holidays, employee assistance program, educational assistance program.

Who We Are

We strive to be the most sought-after infrastructure and environmental solutions company, known for our unique, values-driven approach and brought to life by the industry’s most exceptional people.

Atlas provides professional testing, inspection, engineering, environmental and consulting services from more than 100 locations nationwide. We deliver solutions to both public and private sector clients in the transportation, commercial, water, government, education and industrial markets.

With a legacy of providing consistent quality and results, Atlas creates a better experience at every stage of an infrastructure project. We connect the best experts in the industry to deliver value from concept to completion and beyond. This means doing everything our clients expect and then raising the expectations in a way that only our people can.

Our Values

Life: We enhance quality of life. We value people and safety above all else.

Heart: As our hallmarks, we act with compassion, empathy and respect.

Trust: We work together as partners, doing what we say with full accountability.

Mastery: Always striving for the highest quality, we ensure greatness inspires all our work.

Diversity, Equity & Inclusion are at the core of our purpose & values:

We are committed to enhancing the lives of our employees, customers, shareholders, and the communities where we live and work. We believe in our heart-led approach and place a strong focus on conducting our business in an ethical, compassionate, and respectful way. Through our Diversity, Equity & Inclusion Program, we seek to hire, develop, and promote a talented and diverse team of professionals nationwide. We believe in leveraging the power of our different backgrounds, beliefs, perspectives and capabilities to create value for our company and our communities. Our values of Life, Heart, Mastery and Trust are the principles by which we operate, the character of our people, and the culture of our organization. We’re Stronger Together.

Atlas EEOC Statement

Atlas is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Atlas makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, read through our EEO Policy https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

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IT Technical Support Specialist