Are you ready to kick-start an incredible career journey with Alzheimer's Society ? This is your opportunity to join our vital Dementia Support Line team as a Resource Planner Apprentice and make a real difference to thousands of people's lives!

You'll be at the heart of a dynamic team that handles 6,000 calls every month, helping people affected by dementia when they need it most. Operating seven days a week with extended hours, we're a lifeline for our community – and you could be part of that impact!

What You'll Be Doing
This isn't just any apprenticeship – you'll be learning valuable, in-demand skills while earning! Working alongside our Data, Resource & Planning Officer, you'll:

- Master the art of workforce planning – creating schedules and forecasts that keep our service running smoothly
- Dive into data analysis - uncovering insights that drive real improvements
- Collaborate with Team Leaders - optimise daily operations and hit performance targets
- Become a data storytelling pro – compiling reports that inform leadership decisions
- Develop the confidence - share your insights with decision-makers

The successful candidate
You don't need lots of experience – just the right skills and attitude! We're looking for someone who is:

- Curious and methodical – you love solving puzzles and spotting patterns
- Telephony skills - either work experience, voluntary or paid roles within a call centre
- IT confident - have the basics of all the MS Packages - specifically excel and formulas
- A team player – collaboration energises you
- Resilient and flexible – you thrive when juggling priorities
- Eager to learn – you're excited to develop a deeper understanding of how you can make a great impact

What's In It For You?

- Data Essentials Level 3 Apprenticeship - a recognised qualification
- 18 months of hands-on learning - while earning
- Real responsibility - from day one
- Career development - the growing field of data analytics
- Purpose every day - you'll know your work matters

Essential Requirements
Eligibility:

- Must live in England and have been a resident for at least 3 years
- Cannot already hold a Level 3 or higher qualification in a similar subject

Academic Requirements:

- 3 GCSEs (or equivalent) at grades 4+ (A–C) in any subject
- GCSE Maths and English at grades 3+ (D or above)

You'll Need:

- Proof of your GCSE results
- Commitment to complete the 18-month programme
- Basic Microsoft Office skills (or willingness to learn quickly!)

Ready to Apply?
Closing Date: 25 January 2026
Interview dates: 6 February via Teams

About Alzheimer's Society
Dementia is the UK’s biggest killer. One in three people born in the UK today will develop dementia in their lifetime.

At Alzheimer’s Society, we’re the UK’s leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. We give vital support to people facing the most frightening times of their lives, while also funding groundbreaking research and campaigning to make dementia the priority it should be.

Together with our supporters, we’re working towards a world where dementia no longer devastates lives.

Our values make sure that our focus is clear for the challenges and opportunities ahead and remind us of what we all stand for.

Our commitment to Equity, Diversity, Inclusion & Belonging

We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Alzheimer's Society.

We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society.

Our Equity, Diversity and Inclusion Strategy here along with our internal employee forum and Employee Lived Experience network groups help us promote inclusion and belonging, becoming an engaged and inclusive organisation for all our people.

Our hiring process

During your recruitment process we want to make sure that you bring your whole self and can be at your best. We are working hard to ensure our recruitment process is as inclusive as possible, so please do inform us of your experience and anything you think we could do better by completing our candidate survey when you apply. Please also contact Alzheimer’s Society Talent Acquisition Team via careers@alzheimers.org.uk for application support or any adjustments you might need.

To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed. We recognise the benefits of AI, but if you're considering using it to submit your application, we encourage you to reflect on the value it truly adds. AI tools often lack the personal touch and authenticity that set candidates apart. We want to hear your unique perspective, experiences, and skills, so we encourage you to showcase them in your own voice.

We try to avoid closing roles early where possible, however if we receive a high volume of applications, we may close earlier than the advertised closing date. Should this occur, we will aim to provide you with at least 48 hours' notice.

We are committed to safer recruitment and ensuring the welfare of those we work with, due to the nature of some of our roles, we might need to carry out a DBS check at the relevant level.

Giving back to you

Our employees work hard every day to make a true difference in people's lives. We are proud to support them with a range of benefits, recognition and many options for working agilely, all contributing to a strong work life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer's Society.

You can also visit our Working for Us pages, which give you more information about what it’s like to be an employee at the Society.

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Resource Planner Apprentice